FAQs
What are the working hours for the Customer Service Advisor position?
The shifts are scheduled between Monday and Friday from 9am to 8:00pm and Saturday from 9am to 4:30pm. Your shift will be fixed and allocated during the onboarding process.
What is the salary for the Customer Service Advisor role?
The position offers a competitive salary of £22,542, with salary increases available throughout your first year, subject to terms.
Are there opportunities for career progression in this role?
Yes, there are opportunities to learn and develop with support aimed at driving your career progression within the company.
How many holidays do I get as a Customer Service Advisor?
You will receive 22 days of holiday, which rises to 27 days, with the opportunity to buy extra leave.
Is there a pension plan offered with this job?
Yes, there is a matched pension scheme, along with a childcare scheme available for employees.
What kind of training will be provided?
Extensive training will be provided as part of your onboarding process, along with a supportive team culture to help you succeed in your role.
What are the key responsibilities of a Customer Service Advisor?
Key responsibilities include listening to customers individually to understand their needs, providing solutions, identifying vulnerable customers, securing payments, offering additional services, and handling escalated queries with empathy.
What qualities are you looking for in a candidate?
We are looking for someone who takes ownership of customer issues, is a confident negotiator, a good listener, adaptable, resilient, highly motivated, and possesses strong PC and systems skills.
Do I need to be located in a specific area to apply for this position?
Yes, you must be based in mainland UK to be considered for this role.
How are proof of right to work checks conducted?
If you have a valid passport, a digital ID verification will be completed as part of your pre-employment checks.