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Customer Service Advisor - Italian Speaker

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American International Group (AIG)

Dec 21

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Brighton & Hove

Requirements

  • You don’t need previous contact centre or insurance experience as full training is provided, but you must be resilient, driven and self-motivated with a willingness to learn, and possess the following skills:
  • Fluent in French and English
  • Excellent written and verbal communication skills
  • Customer service experience
  • Ability to multi-task and prioritise workload to meet targets and deadlines
  • Good numeracy, literacy and attention to detail
  • Good problem solving skills

Responsibilities

  • Liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances
  • Provide practical help and advice to customers who may be distressed or vulnerable
  • Coordinate medical assistance and emergency medical travel services for customers
  • Provide customer service support re policy cover, monitoring and reporting on patient status and coordination of travel emergencies,
  • Provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances
  • Ensure all case handling is accurately documented in our system
  • Proactively handle escalated calls and ensure complaints are resolved
  • Work towards targets and key performance indicators (KPIs) to achieve business objectives
  • You will work an average of 38 hours per week on a rolling roster between the hours of 7:00pm and 7:00am Monday to Sunday (including some public holidays).

American International Group (AIG)

Finance
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies offer insurance solutions that help businesses and individuals in approximately 70 countries and jurisdictions protect their assets and manage risks. AIG common stock is listed on the New York Stock Exchange. AIG is the marketing name for the worldwide property-casualty and general insurance operations of American International Group, Inc. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.

Benefits

  • Physical and Mental Health benefits

  • Market-aligned base pay

  • Equitable incentive compensation

  • Life and disability insurance options