FAQs
What are the main responsibilities of the Customer Service Advisor?
The main responsibilities include responding to customer inquiries through various channels (Chat, Email, and Telephone), providing information regarding products and services, and being the face of Farfetch to customers and partners.
What are the language requirements for this position?
Fluency in both English and Spanish is mandatory for this role.
What type of experience is required for applicants?
Applicants should have at least 1 year of experience in customer service, preferably in a fashion environment.
What are the working hours for this position?
The working hours are from 12h to 21h.
Are there any specific IT skills required for this role?
Yes, candidates should be proficient in the use of IT systems, including customer service-specific software and Windows packages.
What benefits are offered to employees in this position?
Employees receive health insurance for the whole family, extra days off, a sabbatical program, training opportunities, flexible benefits, and access to the FARFETCH Equity plan.
What kind of work environment can one expect in this role?
The role offers a very relaxed and positive work environment as part of a well-motivated and growing team.
Is knowledge of fashion necessary for this position?
Yes, candidates should have knowledge of fashion and fashion brands to effectively respond to customer inquiries.
Does FARFETCH provide equal employment opportunities?
Yes, FARFETCH is an equal opportunities employer ensuring that all applicants are treated fairly and without discrimination throughout the recruitment process.
Is there any training available for employees?
Yes, there are training opportunities and free access to Udemy for skill development.