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Customer Service Advisor (Spanish Speaker) - Late Shift

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FARFETCH

Jan 24

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Porto

Requirements

  • Experienced in customer service (1 year), in a fashion environment
  • Fluent in English and Spanish (mandatory)
  • Proficient in the use of IT systems, both customer service specific and windows packages
  • Knowledgeable of fashion/fashion brands
  • Exceed customers' expectations
  • Articulate and passionate
  • Availability for 12h - 21h shift

Responsibilities

  • Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
  • Provide information with regards to products and services and other related inquiries;
  • Be the face of Farfetch to our customers and partners alike.

FAQs

What are the main responsibilities of the Customer Service Advisor?

The main responsibilities include responding to customer inquiries through various channels (Chat, Email, and Telephone), providing information regarding products and services, and being the face of Farfetch to customers and partners.

What are the language requirements for this position?

Fluency in both English and Spanish is mandatory for this role.

What type of experience is required for applicants?

Applicants should have at least 1 year of experience in customer service, preferably in a fashion environment.

What are the working hours for this position?

The working hours are from 12h to 21h.

Are there any specific IT skills required for this role?

Yes, candidates should be proficient in the use of IT systems, including customer service-specific software and Windows packages.

What benefits are offered to employees in this position?

Employees receive health insurance for the whole family, extra days off, a sabbatical program, training opportunities, flexible benefits, and access to the FARFETCH Equity plan.

What kind of work environment can one expect in this role?

The role offers a very relaxed and positive work environment as part of a well-motivated and growing team.

Is knowledge of fashion necessary for this position?

Yes, candidates should have knowledge of fashion and fashion brands to effectively respond to customer inquiries.

Does FARFETCH provide equal employment opportunities?

Yes, FARFETCH is an equal opportunities employer ensuring that all applicants are treated fairly and without discrimination throughout the recruitment process.

Is there any training available for employees?

Yes, there are training opportunities and free access to Udemy for skill development.

The Global Platform For Luxury

Technology
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.

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