FAQs
What are the key responsibilities of the Customer Service Agent 4PL role?
The key responsibilities include monitoring bookings, tracking shipments, coordinating with depots, handling customer inquiries, managing invoicing discrepancies, and ensuring compliance with reporting timelines.
What specific market experience is required for this position?
Candidates need to have experience in the Singapore Export market and must work according to the Singapore calendar.
Is prior experience in logistics necessary for this role?
Yes, import or export experience and/or handling reefer shipments and a logistics background are required.
What software skills are necessary for this role?
Knowledge of Excel and other Microsoft tools is necessary for this position.
What language proficiency is required for this job?
Advance English skills are required for effective communication in this role.
What kind of work environment does Maersk promote?
Maersk promotes a diverse and inclusive workplace that embraces different styles of thinking.
How does Maersk handle accommodations for applicants?
Maersk is happy to support applicants' needs for adjustments during the application and hiring process, and they can be contacted via email for assistance.
What is the main goal of the Customer Service Agent 4PL?
The main goal is to oversee and manage end-to-end multi-carrier booking services while ensuring efficient communication and accurate invoicing for all stakeholders involved.
Are there opportunities for continuous learning in this position?
Yes, the role offers opportunities to acquire skills and knowledge in logistics and customer service management.
Does this role involve handling customer complaints or disputes?
Yes, the position includes contract and dispute management as well as addressing customer operational concerns.