Logo of Huzzle

Customer Service Agent 4PL

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Manila
  • Quick Apply

AI generated summary

  • You need import/export experience, logistics knowledge, Excel skills, advanced English, and a customer-oriented mindset. Must handle pressure, work independently, and follow company values.
  • You will monitor bookings and shipments, coordinate container stocks, manage customer issues, oversee invoicing, and ensure compliance with operational reports and KPIs.

Requirements

  • Handle Singapore Export market, candidate needs to work as per Singapore calendar.
  • Import or Export Experience and/or handling reefer shipments & logistic background
  • Experienced individual contributors with robust technical or practical knowledge in customer service or logistics
  • Individuals work independently and apply standards yet can also make departures from established processes to resolve problems.
  • To have internal/external & customer-oriented skills. People oriented individual.
  • Knowledge in Excel and other MS Tools.
  • Advance English skills
  • Individuals who follow company core values and conscious to business hour.
  • Can initiate ideas at work under pressure

Responsibilities

  • Monitor bookings and ensure contract rates as signed-off agreement has been followed prior to the execution
  • To keep track of shipments – departure from POL, vessel arrival at POD, vessel reefer plug-ins, LCT request and transit time
  • To coordinate with Depot on container stocks
  • To monitor and respond promptly to issues that will encounter during vessel operations, weekends and holidays
  • To oversee invoice/ billing discrepancy on freight and DND
  • Comply with reports/ reporting within agreed lead-time
  • To handle tasks that is a requirement of customers and internal leads
  • Customer channel management
  • Case Management
  • Calls handling in mobile and hotline
  • Customer onboarding and relationship management
  • Contract and dispute management
  • Manage day-to-day import & export shipment operations overseeing awarded contracts to Singapore
  • Resolve issues that may arise during the execution.
  • Meet KPIs to avoid or mitigate cost for incidentals
  • Comply with Customer aligned system and reports within agreed submission and sending lead-times.
  • Attend to Customer operational concerns; weekly, bi-weekly meetings and Team huddles.

FAQs

What are the key responsibilities of the Customer Service Agent 4PL role?

The key responsibilities include monitoring bookings, tracking shipments, coordinating with depots, handling customer inquiries, managing invoicing discrepancies, and ensuring compliance with reporting timelines.

What specific market experience is required for this position?

Candidates need to have experience in the Singapore Export market and must work according to the Singapore calendar.

Is prior experience in logistics necessary for this role?

Yes, import or export experience and/or handling reefer shipments and a logistics background are required.

What software skills are necessary for this role?

Knowledge of Excel and other Microsoft tools is necessary for this position.

What language proficiency is required for this job?

Advance English skills are required for effective communication in this role.

What kind of work environment does Maersk promote?

Maersk promotes a diverse and inclusive workplace that embraces different styles of thinking.

How does Maersk handle accommodations for applicants?

Maersk is happy to support applicants' needs for adjustments during the application and hiring process, and they can be contacted via email for assistance.

What is the main goal of the Customer Service Agent 4PL?

The main goal is to oversee and manage end-to-end multi-carrier booking services while ensuring efficient communication and accurate invoicing for all stakeholders involved.

Are there opportunities for continuous learning in this position?

Yes, the role offers opportunities to acquire skills and knowledge in logistics and customer service management.

Does this role involve handling customer complaints or disputes?

Yes, the position includes contract and dispute management as well as addressing customer operational concerns.

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.