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Job

Customer Service Agent

Logo of Alaska Airlines

Alaska Airlines

2mo ago

💼 Graduate Job

San Diego

⌛ Closed
Applications are closed

Graduate Job

Customer RelationsSan Diego

Description

  • The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Requirements

  • 6 months of customer service or community service experience.
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs.
  • Must be able to push/pull 50 lbs.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Flexibility to work varied shifts (e.g., weekends, holidays).
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast-paced environment.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
  • Airport SIDA Badge Requirements:
  • Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.
  • Additional Details:
  • Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Education requirements

Bachelors

Area of Responsibilities

Customer Relations

Responsibilities

  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer, iPad and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
  • Process and secure passenger luggage.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Details

Work type

Part time

Work mode

office

Application deadline

Feb 28, 2024

Location

San Diego

Benefits

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off