FAQs
What is the role of a Customer Service Assistant at World Duty Free?
The Customer Service Assistant is responsible for delivering a world-class service experience, building rapport with customers, maximizing sales opportunities, and achieving operational standards either independently or as part of a team.
What are the key responsibilities of this position?
The key responsibilities include delivering individualized service, maximizing sales using product knowledge, demonstrating positive behaviors, and working to achieve operational standards in the store.
What qualifications or traits are necessary for this role?
Candidates should have a passion for teamwork, flexibility to adapt to a fast-paced environment, good communication skills, self-motivation, enthusiasm, and professionalism.
Will I receive training if I am hired?
Yes, World Duty Free provides a full induction and comprehensive training to ensure a successful start in your new role.
What benefits are offered to Customer Service Assistants?
Benefits include a company bonus scheme, an Employee Assistance programme, staff discounts on products, travel discounts, and free parking.
What is the application process for this job?
After applying, your CV will be reviewed. If selected, you will be contacted for a telephone interview. If not selected, you will be informed via email.
Is previous experience mandatory for this role?
No, previous experience is not mandatory. We encourage individuals to apply even if their experience doesn't align perfectly with every element of the job description.
What support is available for individuals with disabilities?
World Duty Free is a Disability Confident employer and can provide support with any necessary adjustments for individuals with disabilities.
Is there a focus on diversity and inclusion in the workplace?
Yes, World Duty Free is dedicated to building a diverse, inclusive, and authentic workplace.