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Customer Service Clerk

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DHL

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics

AI generated summary

  • You need prior customer service experience, computer literacy, strong communication, Microsoft Excel skills, and the ability to stay organized while managing multiple tasks.
  • You will track deliveries, report delays to customers, provide updates via email and phone, chase PODs, and collaborate with the Planning and Transport team.

Requirements

  • Previous customer service experience (Essential)
  • Computer Literacy
  • Excellent communication skills
  • Microsoft Excel skills
  • Ability to be organized and complete multiple tasks required

Responsibilities

  • Tracking deliveries are meeting KPI's and reporting any delays to the customer
  • Emailing and telephoning customers with reports and updates
  • Chasing POD's and scanning
  • Liaising with the Planning and Transport team

FAQs

What is the pay rate for the Customer Service Clerk position?

The pay rate for the Customer Service Clerk position is £25,000 per year.

What are the working hours for this role?

The working hours for this role are Monday to Friday during office hours, with the latest finish time at 18:00.

Where is the job located?

The job is located in Daventry, NN6 7GW.

Is this position permanent or temporary?

This position is permanent and full-time.

What are the main responsibilities of the Customer Service Clerk?

The main responsibilities include tracking deliveries, reporting any delays to customers, communicating updates via email and phone, chasing PODs, and liaising with the Planning and Transport team.

What experience is required for this role?

Previous customer service experience is essential for this role.

What skills are necessary for this position?

Necessary skills include computer literacy, excellent communication skills, proficiency in Microsoft Excel, and the ability to be organized and complete multiple tasks.

What benefits does DHL offer for this role?

Benefits include a free confidential 24/7 GP service, discounts on retail, childcare, and gym memberships, affordable loans, an enhanced pension scheme, and access to a 24/7 employee support service.

Does DHL have a diversity and inclusion policy?

Yes, DHL is committed to ensuring fair, transparent, and consistent resourcing activities across the UK, promoting a global approach to diversity, equity, inclusion, and belonging.

How does DHL support employee wellbeing?

DHL offers a range of services including a 24/7 employee support service with access to free counseling and additional wellbeing resources.

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.