FAQs
What is the pay rate for the Customer Service Clerk position?
The pay rate for the Customer Service Clerk position is £25,000 per year.
What are the working hours for this role?
The working hours for this role are Monday to Friday during office hours, with the latest finish time at 18:00.
Where is the job located?
The job is located in Daventry, NN6 7GW.
Is this position permanent or temporary?
This position is permanent and full-time.
What are the main responsibilities of the Customer Service Clerk?
The main responsibilities include tracking deliveries, reporting any delays to customers, communicating updates via email and phone, chasing PODs, and liaising with the Planning and Transport team.
What experience is required for this role?
Previous customer service experience is essential for this role.
What skills are necessary for this position?
Necessary skills include computer literacy, excellent communication skills, proficiency in Microsoft Excel, and the ability to be organized and complete multiple tasks.
What benefits does DHL offer for this role?
Benefits include a free confidential 24/7 GP service, discounts on retail, childcare, and gym memberships, affordable loans, an enhanced pension scheme, and access to a 24/7 employee support service.
Does DHL have a diversity and inclusion policy?
Yes, DHL is committed to ensuring fair, transparent, and consistent resourcing activities across the UK, promoting a global approach to diversity, equity, inclusion, and belonging.
How does DHL support employee wellbeing?
DHL offers a range of services including a 24/7 employee support service with access to free counseling and additional wellbeing resources.