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Customer Service Co-ordinator

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ecocareers

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics

AI generated summary

  • You need office-based customer service experience, strong IT skills, excellent communication for difficult news, and a proactive attitude toward ongoing learning.
  • You will manage orders, ensure accuracy, handle calls, resolve complaints, monitor stock, communicate with customers, and collaborate with various teams for seamless account management.

Requirements

  • Proven experience in an office-based customer service role.
  • Strong IT skills, with the ability to navigate and utilize different systems efficiently.
  • Excellent communication skills, particularly when delivering difficult news regarding orders.
  • A genuine interest in ongoing learning and a proactive attitude toward training.

Responsibilities

  • Efficiently manage and book orders within agreed lead times.
  • Perform thorough checks on orders, ensuring accuracy for both your own and your colleagues' entries.
  • Handle incoming and outgoing calls with professionalism, serving both internal and external customers.
  • Investigate and resolve customer complaints with a solution-oriented approach.
  • Work with customer data and historical forecasts to manage stock control effectively.
  • Proactively communicate with customers regarding shortages and non-deliveries, providing timely and appropriate solutions.
  • Utilize various systems, including SAP and our internal intranet, to support your work.
  • Coordinate with strategic planning and logistics teams to meet urgent delivery requirements.
  • Collaborate with Key Account Managers to ensure seamless customer account management.
  • Introduce new stock lines in alignment with management guidelines.

FAQs

What is the role of a Customer Service Coordinator at VPK?

The Customer Service Coordinator at VPK is responsible for efficiently managing orders, handling customer inquiries, investigating complaints, and collaborating with various teams to ensure exceptional customer service and effective stock control.

What qualifications are necessary for this position?

A proven experience in an office-based customer service role is required, along with strong IT skills and excellent communication abilities.

Are there opportunities for professional development?

Yes, VPK offers ongoing training and professional development opportunities to help advance your career.

What systems will I be using in this role?

In this role, you will utilize various systems, including SAP and the internal intranet, to support your work.

How many paid leave days do employees receive?

Employees at VPK enjoy 33 days of paid leave per year, which includes bank holidays.

What kind of support does VPK offer for health and wellbeing?

VPK provides an individual healthcare cash plan that includes cashback on key medical expenses, retail discounts, and access to a 24/7 Employee Assistance Programme.

Is there a process for managing customer complaints?

Yes, the Customer Service Coordinator is responsible for investigating and resolving customer complaints with a solution-oriented approach.

Will there be a need for collaboration with other teams?

Yes, you will coordinate with strategic planning and logistics teams, as well as collaborate with Key Account Managers, to meet customer needs.

Is onsite parking available for employees?

Yes, VPK offers free onsite parking for its employees.

What is the company’s stance on sustainability?

VPK is committed to innovation and sustainability, aiming to pioneer eco-friendly packaging solutions as part of its core mission.

ecocareers

Human Resources
Industry
1-10
Employees

Mission & Purpose

Ecocareers provides a specialized job search for careers that make a difference. Launched in 2023, the site has already helped hundreds of thousands of job seekers find work in the sustainability sector. It's trusted by leading organizations pioneering sustainability, such as Springer Nature Group, Resource Environmental Solutions LLC, The Nature Conservancy, and the IPCC (The Intergovernmental Panel on Climate Change).