FAQs
What is the pay rate for the Customer Service Colleague position?
The pay rate for the Customer Service Colleague position is £12.94 per hour.
What are the working hours for this role?
The role is part-time with a requirement of 20 hours per week, following a rotational shift pattern of 6 on 3 off, including earlies and lates with 4-hour shifts.
Where is the job location?
The job location is at Luton Airport.
Will I need to undergo any background checks?
Yes, you will be required to undergo a security/background check if you are successful for this position.
What are the primary responsibilities of a Customer Service Colleague?
Responsibilities include checking passenger travel documentation, providing exceptional customer service, enforcing luggage rules, and assisting passengers during flight disruptions.
Is customer service experience required for this job?
Previous experience in customer service is desirable, preferably in the travel industry.
What skills are needed for this position?
Excellent communication and interpersonal skills, the ability to remain calm under pressure, attention to detail, and flexibility to work shifts, including weekends and bank holidays.
What are the security requirements to work in aviation and travel at DHL?
You must provide five years of address history and five years of reference history, and you will need to obtain a full airside ID.
What benefits does DHL offer for this position?
Benefits include a free confidential 24/7 GP service, hundreds of discounts, affordable loans, an enhanced pension scheme, and access to a 24/7 employee support service.
How does DHL approach diversity and inclusion?
DHL ensures that all resourcing activities are fair, transparent, and consistent across the UK and has a global approach to Diversity, Equity, Inclusion & Belonging.
Is there a training process for new employees?
The job description does not specify, but typically, new employees undergo necessary training to ensure they can perform their duties effectively.
Can I get support for mental health or counseling?
Yes, there is access to a 24/7 employee support service that includes free counseling.