FAQs
What does a Customer Service Consultant at HSBC do?
A Customer Service Consultant provides outstanding service by educating customers on digital banking platforms, raising fraud awareness, and supporting customers in vulnerable situations or with complex needs to ensure they feel included in financial services.
What skills are required to be successful in this role?
Successful candidates should demonstrate excellent communication skills, the ability to take ownership of customer inquiries to resolution, and resilience to adapt to a continuously changing environment.
Is previous customer service experience necessary for this position?
Previous customer service experience is helpful but not essential. The most important qualities are a passion for customer service and the ability to hold effective conversations.
What are the working hours for this role?
This is a full-time role of 35 hours per week, operating Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 13:30 (not all branches are open on Saturdays).
What kind of training will I receive?
You will receive full in-branch training specific to your job role, systems, and HSBC products and services. The training course lasts for 9 days total, spread over 3 weeks, and attendance is mandatory throughout this period.
What benefits are offered to Customer Service Consultants?
Benefits include a starting salary of £25,061, over six weeks of holiday, access to employee discounts, a market-leading pension plan, BUPA healthcare, life assurance, flexible benefits, and sharesave schemes.
How does HSBC support diversity and inclusion in the workplace?
HSBC is committed to creating diverse and inclusive workplaces, ensuring fair recruitment processes for all individuals regardless of gender, ethnicity, disability, religion, sexual orientation, or age. They also participate in the Disability Confident Scheme to support candidates with disabilities or long-term health conditions during the interview process.
Who can I contact for more information or adjustments regarding the application process?
You can reach the Recruitment Helpdesk at hsbc.recruitment@hsbc.com or by calling +44 207 832 8500 for any inquiries or to request adjustments during the application process.