FAQs
What is the main responsibility of a Customer Service Consultant at HSBC?
The main responsibility is to provide outstanding service, educate customers on digital platforms, raise fraud awareness, and support customers in vulnerable situations or with complex needs.
Is previous customer service experience required for this role?
No, previous customer service experience is helpful but not essential; what matters most is a passion for delivering exceptional customer experiences.
What skills are necessary to be successful in this role?
Excellent communication skills, the ability to take ownership of customer inquiries through to resolution, and resilience in a continuously changing environment are essential.
What are the working hours for this full-time position?
The role requires 35 hours per week, with hours from Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, though not all branches are open on Saturdays.
What type of training will be provided to new hires?
New employees will receive full in-branch training specific to their job role, systems used, and HSBC products/services. The training course lasts 9 days, split over 3 weeks.
What is the starting salary for this position?
The starting salary is £25,061 based on a 35-hour work week, with an annual discretionary performance bonus.
What benefits are offered to Customer Service Consultants?
Benefits include over six weeks of holiday, employee discounts, a market-leading employer pension contribution, BUPA healthcare, life assurance, flexible benefits platform, and a Sharesave scheme.
Does HSBC promote diversity and inclusion in its hiring practices?
Yes, HSBC is dedicated to creating diverse and inclusive workplaces and ensures that recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
How can candidates with disabilities request adjustments during the application process?
Candidates can request adjustments by contacting HSBC's Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or by calling +44 207 832 8500.