FAQs
What is the role of a Customer Service Consultant at HSBC?
The role involves providing outstanding service, educating customers on digital platforms, raising fraud awareness, and supporting customers in vulnerable situations or with complex needs.
Is previous customer service experience required for this position?
No, while previous customer service experience is helpful, it is not essential. HSBC is more interested in candidates who have a genuine passion for delivering excellent customer experiences.
What are the working hours for this position?
The full-time role is 35 hours per week, with shifts from Monday to Friday between 09:00-17:00 and Saturday from 09:00-13:30.
What kind of training will I receive?
You will receive full in-branch training that lasts for a total of 9 days spread over 3 weeks, covering job specifics, systems used, and HSBC products and services.
What is the starting salary for this position?
The starting salary is £25,061 per year, based on a 35-hour work week, plus an annual discretionary performance bonus.
Are there any benefits provided with this role?
Yes, benefits include over six weeks of holiday, employee discounts, a market-leading pension contribution, BUPA healthcare, life assurance, and access to flexible benefits.
How does HSBC support diversity and inclusion in recruitment?
HSBC is dedicated to creating diverse and inclusive workplaces, ensuring recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
What if I need adjustments made during the application process due to a disability?
You can contact the Recruitment Helpdesk at hsbc.recruitment@hsbc.com or by phone at +44 207 832 8500 for support.
Will I be required to travel between branches?
Yes, you may be asked to support other local branches within a reasonable distance, with any additional costs reimbursed in line with HSBC Expenses Policy.
Are employees eligible for a performance bonus?
Yes, employees are eligible for an annual discretionary performance bonus based on their performance.