FAQs
What are the working hours for the Customer Service Consultant role?
The role requires full-time work of 35 hours per week, between Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 13:30 (note that not all branches are open on Saturday).
Is previous customer service experience necessary for this position?
Previous customer service experience is helpful but not essential. We are more interested in candidates who can hold a conversation and have a genuine passion for customer service.
What training will I receive when starting this role?
You will receive full in-branch training, which includes a 9-day Customer Service Consultant training course split over 3 weeks. Attendance for the entire course is required, and you will not be able to take holidays during this period.
What kind of support is offered for employees in vulnerable situations?
In this role, Customer Service Consultants are trained to identify customers in vulnerable situations and determine the best ways to support them, ensuring financial inclusion for all.
Is there a performance bonus included in the compensation package?
Yes, there is an annual discretionary performance bonus included as part of the compensation package.
What benefits are offered in addition to the salary?
The benefits include over six weeks of holiday (including bank and public holidays), access to employee discounts, a market-leading pension contribution, BUPA healthcare, life assurance, and access to a flexible benefits platform.
Are diversity and inclusion valued at HSBC?
Yes, HSBC is dedicated to creating diverse and inclusive workplaces and is committed to ensuring accessible recruitment processes for all individuals, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
How can I request adjustments during the recruitment process?
If you need adjustments, you can contact the HSBC Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or by telephone at +44 207 832 8500.
Will I be expected to support other local branches?
Yes, there may be times when you are asked to support other local branches within a reasonable distance, with any additional costs reimbursed according to the HSBC Expenses Policy.
What is the starting salary for this position?
The starting salary for the Customer Service Consultant role is £25,061 based on a 35-hour work week.