FAQs
What is the main responsibility of a Customer Service Consultant at HSBC?
The main responsibility is to provide outstanding customer service, educating customers on digital platforms and fraud awareness, while identifying and supporting those in vulnerable situations or with complex needs.
Is previous customer service experience necessary for this role?
No, previous customer service experience is helpful but not essential. What’s most important is having a genuine passion for delivering an exceptional customer experience.
What does the training for this job involve?
The training consists of a 9-day program split over 3 weeks, which includes in-branch training on the specifics of the job role, systems used, and HSBC products and services.
What are the working hours for this position?
The full-time roles require 35 hours per week, with work scheduled between Monday to Friday, from 09:00 to 17:00, and Saturdays from 09:00 to 13:30 (not all branches are open on Saturdays).
What is the starting salary for the position?
The starting salary is £25,061 based on a 35-hour work week, plus an annual discretionary performance bonus.
What benefits are offered to employees in this role?
Employees receive over six weeks of holiday, access to employee discounts, a market-leading employer pension contribution, BUPA healthcare, life assurance, a flexible benefits platform, and sharesave schemes.
Does HSBC offer support for applicants with disabilities?
Yes, HSBC is part of the Disability Confident Scheme, ensuring fair interview processes for candidates with disabilities, long-term health conditions, or who are neurodiverse.
Are there opportunities for career development within this role?
Yes, HSBC is passionate about coaching and developing their people, offering access to a learning platform and opportunities for career advancement.