FAQs
What is the main responsibility of a Customer Service Consultant at HSBC?
The main responsibility is to provide an outstanding customer service experience, educating customers on digital platforms, raising fraud awareness, and supporting those in vulnerable situations or with complex needs.
Is previous customer service experience required for this role?
No, previous customer service experience is helpful but not essential. A passion for helping customers and the ability to hold conversations are more important.
What type of training will be provided to new employees?
New employees will receive full in-branch training that lasts for 9 days over a period of 3 weeks to get them up to speed with their job role, systems used, and HSBC products and services.
What are the working hours for this role?
The full-time role consists of 35 hours per week, typically between Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 13:30.
What salary can a Customer Service Consultant expect?
The starting salary for this role is £25,061 based on 35 hours per week, plus an annual discretionary performance bonus.
What benefits are offered to employees?
Benefits include over six weeks of holiday, perks at work discounts, a market-leading pension contribution, BUPA healthcare, life assurance, access to flexible benefits, and sharesave schemes.
Is there support for employees with disabilities?
Yes, HSBC is a Disability Confident Leader and will offer an interview to candidates with disabilities or neurodivergent individuals who meet the minimum criteria for the role.
Can employees take holidays during the training period?
No, employees are required to attend the whole training course and will be unable to take holidays during this time.
Are employees required to work at different local branches?
Yes, employees may be asked to support other local branches within a reasonable distance, with any additional costs reimbursed according to HSBC's Expenses Policy.
How does HSBC promote diversity and inclusion in the workplace?
HSBC is dedicated to creating diverse and inclusive workplaces, ensuring that recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.