FAQs
What is the job title for this position?
The job title is Customer Service Consultant.
Where is the job located?
The job is located in Sheffield, at Grosvenor House.
What are the working hours for this role?
The working hours are 35 hours per week between Monday to Friday from 09:00 to 17:00 and Saturday from 09:00 to 13:30.
Is previous customer service experience necessary for this role?
Previous customer service experience is helpful but not essential; what matters most is a genuine passion for going above and beyond for customers.
What kind of training will I receive for this position?
You will receive full training in-branch, including a Customer Service Consultant training course that lasts 9 days in total, split over 3 weeks.
Will I be able to take holidays during the training period?
No, you will be unable to take holidays during the training period.
What salary and bonuses are offered for this position?
The starting salary is £25,061 per year, based on 35 hours per week, plus an annual discretionary performance bonus.
What benefits are included with this job?
Benefits include over six weeks’ holiday, employee discounts, a market-leading employer pension contribution, BUPA healthcare, life assurance, access to a flexible benefits platform, and Sharesave schemes.
How do I contact the Recruitment Helpdesk if I need accommodations during the process?
You can contact the Recruitment Helpdesk by email at hsbc.recruitment@hsbc.com or by telephone at +44 207 832 8500.
Does HSBC promote diversity and inclusion in the workplace?
Yes, HSBC is dedicated to creating diverse and inclusive workplaces, ensuring careers are accessible for everyone regardless of gender, ethnicity, disability, religion, sexual orientation, or age.