FAQs
What is the role of a Customer Service Consultant at HSBC?
The role of a Customer Service Consultant is to provide outstanding service, educate customers on digital platforms, raise fraud awareness, and support those in vulnerable situations or with complex needs.
Is previous customer service experience required for this position?
Previous customer service experience is helpful but not essential; we are interested in candidates who can communicate well and are passionate about helping customers.
What are the working hours for this role?
The full-time role consists of 35 hours per week, typically Monday to Friday from 09:00 to 17:00 and Saturday from 09:00 to 13:30, although not all branches are open on Saturdays.
Will training be provided for this role?
Yes, full training will be provided in-branch, including a 9-day Customer Service Consultant training course spread over three weeks.
What is the starting salary for this position?
The starting salary for the position is £26,520 based on a 35-hour work week, plus an annual discretionary performance bonus.
What benefits are offered to Customer Service Consultants?
Benefits include over six weeks of holiday, employee discounts through Perks at Work, a market-leading pension contribution, BUPA Healthcare, life assurance, and access to a flexible benefits platform.
How does HSBC support diversity and inclusion within the workplace?
HSBC is committed to creating diverse and inclusive workplaces and has accessible recruitment processes for everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
What if I need adjustments during the recruitment process?
If you need adjustments, you can contact the Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or call +44 207 832 8500 for assistance.