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Customer Service Consultant, Stratford-Upon-Avon, Chapel Street

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HSBC

Sep 24

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
  • The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
  • Be resilient to a continuous changing environment.

Responsibilities

  • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
  • Play an integral part in customer education around HSBC digital services and fraud awareness.
  • Identify customers who are in vulnerable situations and determine the best way we can support them.
  • Help our customers with more complex banking needs to ensure they feel supported in their choices.

FAQs

What are the main responsibilities of a Customer Service Consultant at HSBC?

The main responsibilities include providing outstanding customer service, educating customers on digital platforms, raising fraud awareness, identifying and supporting vulnerable customers, and assisting those with complex banking needs.

Is previous customer service experience required for this position?

Previous customer service experience is helpful but not essential. What is more important is a passion for delivering exceptional customer experiences and the ability to hold engaging conversations.

What are the working hours for this full-time role?

The working hours are 35 hours per week, Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 13:30. Not all branches are open on Saturdays.

What training will I receive if I am hired?

You will receive full in-branch training that lasts for nine days in total, split over three weeks, covering job specifics, systems, and HSBC products and services.

What is the salary for this role?

The starting salary is £25,061 based on working 35 hours per week, along with an annual discretionary performance bonus.

Are there any benefits offered with this position?

Yes, benefits include over six weeks of holiday, access to employee discounts, a market-leading pension contribution, BUPA Healthcare, life assurance, flexible benefits, and sharesave schemes.

Is there support for individuals with disabilities in the hiring process?

Yes, HSBC is a Disability Confident Leader and offers interviews to individuals with disabilities, long-term conditions, or neurodiversity who meet the minimum criteria for the role.

Can I take holidays during the training period?

No, you will be unable to take holidays during the training period, as attendance for the full course is required.

What qualities do I need to be successful in this role?

To be successful, you should have excellent communication skills, the ability to take ownership of customer inquiries, deliver personalized service, and be resilient in a continuously changing environment.

How can I contact the Recruitment Helpdesk for adjustments?

You can contact the Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or by telephone at +44 207 832 8500.

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HSBC

Finance
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Culture & Values

  • We value difference

    Seeking out different perspectives

  • We succeed together

    Collaborating across boundaries

  • We take responsibility

    Holding ourselves accountable and taking the long view

  • We get it done

    Moving at pace and making things happen

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