FAQs
What are the working hours for the Customer Service Consultant role?
The role requires full-time availability of 35 hours per week, between Monday to Friday from 09:00-17:00 and Saturday from 09:00-13:30 (not all branches are open on Saturdays).
Is previous customer service experience required for this role?
No, previous customer service experience is helpful but not essential. We are more interested in a candidate's communication skills and passion for customer service.
What kind of training will be provided?
You will receive full training in-branch, which includes a Customer Service Consultant training course lasting 9 days, split over 3 weeks.
Can I take holidays during the training period?
No, you will be unable to take holidays during the training period as attendance for the whole course is required.
What salary can I expect if I am hired for this position?
The starting salary for this role is £25,061 based on a 35-hour work week, along with an annual discretionary performance bonus.
What benefits does HSBC offer to its employees?
HSBC offers benefits including over six weeks’ holiday, employee discounts, a market-leading pension contribution, BUPA Healthcare, life assurance, access to a flexible benefits platform, and sharesave schemes.
Is HSBC committed to diversity and inclusion?
Yes, HSBC is dedicated to creating diverse and inclusive workplaces and is committed to removing barriers to ensure careers are inclusive and accessible for everyone.
What should I do if I need accommodations during the recruitment process?
If you require accommodations or changes during the recruitment process, you can reach out to the Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or by calling +44 207 832 8500.