FAQs
What is the primary responsibility of a Customer Service Consultant at HSBC?
The primary responsibility of a Customer Service Consultant is to provide outstanding service to customers, educate them on using digital platforms, raise fraud awareness, and support customers in vulnerable situations or with complex needs to ensure financial inclusion.
Is previous customer service experience required for this role?
No, previous customer service experience is helpful but not essential. The most important qualities are the ability to hold a conversation and a genuine passion for going above and beyond for customers.
What skills are important for success in this position?
Important skills for success include excellent communication skills to engage customers effectively, the ability to take ownership of enquiries through to resolution, and resilience in a continuously changing environment.
What are the working hours for this role?
Full-time roles consist of 35 hours per week, typically scheduled Monday to Friday from 09:00 to 17:00, with some Saturday hours from 09:00 to 13:30. Not all branches are open on Saturdays.
What does the training for this role entail?
The training involves a full in-branch course totaling nine days, split over three weeks to familiarize you with your job role, the systems used, and the products and services offered by HSBC. Attendance for the entire training course is required.
What benefits can employees expect from working at HSBC?
Benefits include an attractive starting salary of £25,061, over six weeks of holiday, employee discounts, employer pension contributions, BUPA healthcare, life assurance, access to a flexible benefits platform, and sharesave schemes.
How does HSBC promote diversity and inclusion in its workplace?
HSBC is dedicated to creating diverse and inclusive workplaces and actively supports varied recruitment processes. They are part of the Disability Confident Scheme to ensure fair interviews for individuals with disabilities or long-term health conditions.
What should I do if I need adjustments during the application process?
If you need adjustments made during the application process, you should contact the HSBC Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or by telephone at +44 207 832 8500.
What role does a Customer Service Consultant play in customer education?
A Customer Service Consultant plays an integral part in educating customers about HSBC's digital services and fraud awareness to help them understand and utilize available banking options effectively.