FAQs
What are the main responsibilities of a Customer Service Coordinator at Kuoni Tumlare?
The main responsibilities include handling customer inquiries via calls, emails, and chats, providing emergency support during crises, checking itineraries for smooth tour execution, generating reports, meeting customers, attending tours or inspections, gathering market trends, carrying an emergency mobile phone, and working on a shift hour pattern.
Is fluency in Japanese required for this position?
Yes, fluency in the Japanese language is a requirement for this role.
What level of English proficiency is necessary?
A business-level proficiency in English, both verbal and written, is essential for the position.
Is previous experience in the travel industry beneficial?
Yes, previous experience in the customer service or travel industry is advantageous for applicants.
Is knowledge of any other languages a plus?
Yes, knowledge of the German language is preferable and can be beneficial for the role.
What skills are essential for succeeding in this role?
Essential skills include the ability to work under pressure, teamwork, a proactive attitude, and strong problem-solving skills.
What type of work environment is offered by Kuoni Tumlare?
Kuoni Tumlare offers an international work environment with a diverse and inclusive culture.
Are there any training opportunities provided?
Yes, there are learning and training opportunities for employee growth.
Are there any after-hours responsibilities for this position?
Yes, Customer Service Coordinators may carry an emergency after-hours mobile phone and be required to handle situations outside of regular office hours.
What employee engagement activities does Kuoni Tumlare offer?
Kuoni Tumlare provides dedicated employee engagement activities to promote a healthy workplace culture.