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Customer Service Coordinator

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Frankfurt
    Remote

Requirements

  • Fluent in Japanese Language
  • Business level English is essential (both verbal and written).
  • Previous experience in customer service/travel industry is of advantage.
  • Travel industry market & culture understanding desirable.
  • Knowledge of German language preferable.
  • Computer literature – experience in working with Microsoft packages is desirable.
  • Ability to work under pressure and work independently.
  • Motivated and a team player with pro-active attitude
  • Strong problem-solving skills

Responsibilities

  • Handle all incoming calls, emails, chats for customers travelling in E Germany & Austria.
  • Act as an emergency response team and provide support to tour leaders/customers during any unexpected crisis situations that may arise.
  • Check itineraries to make sure smooth running of tours and itinerary feasibility as/when required.
  • Provide clear, detailed reports/presentations following interaction with customers and/or other inspections and spot checks etc.
  • Provide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestions.
  • Meet/greet customers/tour leaders during and outside office hours as/when required.
  • Attend tours, inspections, or provide onsite inspection/support if/when required during and outside office hours.
  • Collect business intelligent information to assist generating future business.
  • Carry an emergency after-hours mobile phone if/when required.
  • Work on shift hours pattern.

FAQs

What are the main responsibilities of a Customer Service Coordinator at Kuoni Tumlare?

The main responsibilities include handling customer inquiries via calls, emails, and chats, providing emergency support during crises, checking itineraries for smooth tour execution, generating reports, meeting customers, attending tours or inspections, gathering market trends, carrying an emergency mobile phone, and working on a shift hour pattern.

Is fluency in Japanese required for this position?

Yes, fluency in the Japanese language is a requirement for this role.

What level of English proficiency is necessary?

A business-level proficiency in English, both verbal and written, is essential for the position.

Is previous experience in the travel industry beneficial?

Yes, previous experience in the customer service or travel industry is advantageous for applicants.

Is knowledge of any other languages a plus?

Yes, knowledge of the German language is preferable and can be beneficial for the role.

What skills are essential for succeeding in this role?

Essential skills include the ability to work under pressure, teamwork, a proactive attitude, and strong problem-solving skills.

What type of work environment is offered by Kuoni Tumlare?

Kuoni Tumlare offers an international work environment with a diverse and inclusive culture.

Are there any training opportunities provided?

Yes, there are learning and training opportunities for employee growth.

Are there any after-hours responsibilities for this position?

Yes, Customer Service Coordinators may carry an emergency after-hours mobile phone and be required to handle situations outside of regular office hours.

What employee engagement activities does Kuoni Tumlare offer?

Kuoni Tumlare provides dedicated employee engagement activities to promote a healthy workplace culture.

Travel & Leisure
Industry
1001-5000
Employees
1906
Founded Year

Mission & Purpose

Kuoni Tumlare is a global travel and event management company that specialises in creating tailor-made travel experiences, group tours, and corporate events. They work with a wide range of clients, including businesses, educational institutions, and leisure travellers, offering customised solutions that range from cultural tours to large-scale corporate events and meetings. The company’s ultimate aim is to connect people through unique travel experiences that inspire and enrich their lives. Their purpose is to provide seamless, high-quality travel services that bring people together and create lasting memories.