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Customer Service Coordinator - Key Accounts

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ecocareers

14d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Liverpool

AI generated summary

  • You must have a Customer Service background, analytical skills, excellent communication, strong organization, problem-solving abilities, and a team-oriented approach.
  • You will manage VIP customer accounts, deliver high-quality service, meet KPI targets, ensure process adherence, communicate with stakeholders, attend meetings, and support process improvements.

Requirements

  • - Demonstrable background in a Customer Service environment (Shipping or Logistics experience a significant advantage)
  • - Excellent analytical skills, able to collate and analyse data and information with high attention to detail
  • - Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally
  • - Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment
  • - Proactive problem-solving skills
  • - Strong team player, able to build and sustain team morale and engagement

Responsibilities

  • Account Management for VIP Customers and ensure the right processes are in place (COP / SOP’s) to meet and exceed customers' expectations, to ensure business growth and cross-selling opportunities are created.
  • Provide high-quality customer service skills via telephone, email and face-to-face.
  • Deliver customer-specific KPI targets to keep high levels of customer satisfaction.
  • Maintain thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations.
  • Ensure proactive inter-departmental communication takes place with key stakeholders to ensure quality service is provided to key customers, e.g. Trade Team, overseas Agencies, Suppliers and Customers.
  • Attend off-site meetings with customers for service, review and new customer integration.
  • Support review of processes and procedures and implementation of improvement strategies.
  • Manifest within a timely manner and work with overseas agencies to ensure the accuracy of bookings.

FAQs

What is the job title for this position?

The job title is Customer Service Coordinator - Key Accounts.

Where is the job located?

The job is located in the Liverpool office.

Is the position full-time or part-time?

The position is full-time and permanent.

What kind of solutions does CMA CGM SSL INEUR provide?

CMA CGM SSL INEUR provides door-to-door solutions that connect Northwest Europe, the Baltic countries, and Russia with the Iberian Peninsula, the Canary Islands, and Morocco via various transport modes, including short sea routes, rail, road, and inland waterways.

What are the key responsibilities of the Customer Service Coordinator?

Key responsibilities include account management for VIP customers, providing high-quality customer service via various communication channels, maintaining knowledge of systems and regulations, ensuring proactive communication with stakeholders, and supporting process improvements.

What qualifications are necessary for this role?

Candidates should have a demonstrable background in a Customer Service environment, preferably in Shipping or Logistics, alongside excellent analytical, communication, organizational, and problem-solving skills.

What benefits does the company offer?

The company offers a competitive salary, 25 days annual leave, a discretionary annual bonus, an enhanced pension scheme, life assurance, private healthcare, local and global development opportunities, hybrid working, employee recognition awards, and personal/professional growth opportunities.

Is shipping or logistics experience required for the position?

While it is not strictly required, having experience in shipping or logistics is considered a significant advantage for applicants.

How does the company support mental health and wellbeing?

The company is committed to promoting awareness and understanding of mental health through their Mental Health and Wellbeing Charter.

What opportunities for development does the company provide?

The company provides local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at their iconic Head Office tower in Marseille.

Will I need to attend off-site meetings?

Yes, the role includes attending off-site meetings with customers for service reviews and new customer integration.

How can I apply for the position?

If you feel you are the right candidate for the Customer Service Coordinator opportunity, please click 'apply' now.

ecocareers

Human Resources
Industry
1-10
Employees

Mission & Purpose

Ecocareers provides a specialized job search for careers that make a difference. Launched in 2023, the site has already helped hundreds of thousands of job seekers find work in the sustainability sector. It's trusted by leading organizations pioneering sustainability, such as Springer Nature Group, Resource Environmental Solutions LLC, The Nature Conservancy, and the IPCC (The Intergovernmental Panel on Climate Change).