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Customer Service Expert

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Aviva

Oct 12

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Sheffield
  • Quick Apply

AI generated summary

  • You must have excellent communication skills, empathy, strong question-asking ability, teamwork spirit, digital savvy, and a positive attitude for handling challenging conversations.
  • You will provide telephony support to Pension Savings Customers, delivering personalized service while addressing complex queries with training and coaching to ensure high-quality support.

Requirements

  • Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
  • Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you
  • Someone who enjoys working and learning with others around them to deliver fantastic customer service
  • The ability to understand our digital methods and how they can make things simple and quick for our customers
  • A positive, can-do attitude with the ability to have difficult conversations and overcome objections

Responsibilities

  • You will be part of our Wealth Organisation, providing telephony support to our Pension Savings Customers.
  • Our products can be technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.
  • We want you to provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence.
  • It’s the quality of the personalised service you provide that we’re interested in.
  • There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers.

FAQs

What is the starting salary for the Customer Service Expert role?

The starting salary for the Customer Service Expert role ranges between £22,400 to £27,300, depending on hours, location, skills, and experience.

What are the working hours for this position?

The standard full-time contracts are for 35 hours per week, with options for part-time working or an enhanced 40-hour contract.

Is there flexibility in working hours?

Yes, we offer the flexibility to increase your working hours if it suits you, with allocated shift patterns between 08:00 – 18:00 Monday – Friday.

What type of support will I receive in this role?

You will receive plenty of training and coaching to help you support the needs of our customers and financial advisers effectively.

Where is the job located?

This is a hybrid working role, where you will spend approximately 50% of your time in the office and 50% working from home.

What skills are required for the Customer Service Expert position?

We are looking for excellent communication skills, the ability to build rapport, fact-finding skills, a collaborative attitude, and a positive approach to handling difficult conversations.

What benefits can I expect from this role at Aviva?

Benefits include a competitive salary, bonus opportunities, a generous pension scheme, 25 days holiday plus bank holidays, discounts on Aviva products, free Aviva shares, supportive leave policies, flexible benefits, and wellbeing support.

Are there opportunities for career advancement in Aviva?

Yes, Aviva is committed to investing in your career and development, providing various opportunities for growth and progression within the company.

Do you welcome applicants from diverse backgrounds?

Yes, we are inclusive and welcome applications from all backgrounds and experiences.

What should I do if I need an alternative method of applying?

If you require an alternative method of applying, please email martin.toth@aviva.com.

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Aviva

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.