FAQs
What is the starting salary for the Customer Service Expert role?
The starting salary for the Customer Service Expert role ranges between £22,400 to £27,300, depending on hours, location, skills, and experience.
What are the working hours for this position?
The standard full-time contracts are for 35 hours per week, with options for part-time working or an enhanced 40-hour contract.
Is there flexibility in working hours?
Yes, we offer the flexibility to increase your working hours if it suits you, with allocated shift patterns between 08:00 – 18:00 Monday – Friday.
What type of support will I receive in this role?
You will receive plenty of training and coaching to help you support the needs of our customers and financial advisers effectively.
Where is the job located?
This is a hybrid working role, where you will spend approximately 50% of your time in the office and 50% working from home.
What skills are required for the Customer Service Expert position?
We are looking for excellent communication skills, the ability to build rapport, fact-finding skills, a collaborative attitude, and a positive approach to handling difficult conversations.
What benefits can I expect from this role at Aviva?
Benefits include a competitive salary, bonus opportunities, a generous pension scheme, 25 days holiday plus bank holidays, discounts on Aviva products, free Aviva shares, supportive leave policies, flexible benefits, and wellbeing support.
Are there opportunities for career advancement in Aviva?
Yes, Aviva is committed to investing in your career and development, providing various opportunities for growth and progression within the company.
Do you welcome applicants from diverse backgrounds?
Yes, we are inclusive and welcome applications from all backgrounds and experiences.
What should I do if I need an alternative method of applying?
If you require an alternative method of applying, please email martin.toth@aviva.com.