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Customer Service Operator

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HealthHero

25d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Reading

AI generated summary

  • You need excellent customer service skills, strong written and verbal communication, sensitivity on calls, and Microsoft Office proficiency. Call center experience is a plus, but training is provided.
  • You will answer incoming calls, book patient appointments, communicate with healthcare professionals, process prescriptions, and maintain accurate records per company policies.

Requirements

  • Excellent customer service skills and attention to detail
  • Superb communication skills, written & verbal.
  • Experience with call handling/contact centre work is desirable, although full training will be provided.
  • Ability to show sensitivity and understanding over the telephone
  • Experience using Microsoft Office

Responsibilities

  • You will be the first point of contact for incoming calls, appropriately dealing with any queries.
  • Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals.
  • You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
  • Ensure information is accurately recorded and stored in line with company policies.

FAQs

Is prior experience in healthcare required for this position?

No, prior experience in healthcare is not required, as comprehensive training will be provided to help you succeed in the role.

What are the working hours for the Customer Service Operator position?

The working hours are from 8am to 4pm, five days a week, specifically on Monday, Tuesday, Thursday, Friday, and Saturday.

Where is the Customer Service Operator position located?

This position is based onsite in our Bracknell office.

What kind of training will I receive?

You will receive comprehensive training and ongoing support to help you develop your skills and succeed in your role.

Are there opportunities for career progression?

Yes, there are opportunities for career progression within the company.

What benefits do you offer to employees?

Employees have access to digital healthcare services, receive 28 days of annual leave (pro rata), life cover, a pension scheme, and ongoing training and support.

Do I need experience in call handling or contact center work?

Experience in call handling or contact center work is desirable but not required, as full training will be provided.

What type of skills are required for this role?

You need excellent customer service skills, attention to detail, superb communication skills (both written and verbal), and the ability to show sensitivity and understanding over the telephone.

Will I be involved in any administrative tasks?

Yes, you will be involved in administrative tasks such as processing prescriptions, specialist referral letters, and other health documentation.

What is HealthHero's mission?

HealthHero's mission is to simplify healthcare and improve lives by offering seamless access to healthcare services.

Does HealthHero promote diversity and inclusion in the workplace?

Yes, HealthHero is an Equal Opportunities employer and works hard to ensure diversity and inclusion in its recruitment process.

Simplifying Healthcare. Improving Lives.

Science & Healthcare
Industry
501-1000
Employees
2019
Founded Year

Mission & Purpose

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.  Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.