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Customer Service Operator

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UPS

8d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
  • Milan

AI generated summary

  • You need customer service experience, strong communication skills, case investigation abilities, call handling experience, attention to detail, and solid documentation skills.
  • You will manage customer inquiries, document concerns, investigate cases, field calls, and ensure resolution of issues in a timely manner.

Requirements

  • Job Requirements:
  • - Customer service experience
  • - Ability to input and investigate cases
  • - Strong communication skills
  • - Experience handling calls
  • - Ability to monitor and solve customer cases
  • - Strong documentation skills
  • - Attention to detail

Responsibilities

  • This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case.
  • He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

FAQs

What is the main responsibility of a Customer Service Operator at UPS?

The primary responsibility of a Customer Service Operator is to provide customer service, input and investigate cases, field calls, and monitor the process of resolving customer concerns.

Is this position full-time or part-time?

This position is a Fixed Term role, which may vary in hours depending on the organization's needs.

What type of work environment can I expect at UPS?

UPS offers a rewarding culture where employees can envision innovative possibilities and work with talented teams that help them grow and improve daily.

Are there opportunities for skill development in this role?

Yes, UPS provides opportunities to cultivate skills and offers roles that can take you to the next level in your career.

How does UPS handle workplace discrimination and harassment?

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

What qualifications or skills are required for this position?

While specific qualifications are not detailed, candidates should possess strong customer service skills and the ability to investigate and document customer concerns effectively.

Will I be required to handle difficult customer interactions?

Yes, as a Customer Service Operator, you may encounter challenging customer interactions, and your role will involve addressing their concerns and resolving cases.

Is training provided for this position?

While not explicitly mentioned, UPS typically provides training to help employees succeed in their roles, including customer service and case management processes.

UPS

Transportation
Industry
10,001+
Employees
1907
Founded Year

Mission & Purpose

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.