Large

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe.

As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! 

Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok. 

Transportation

Transport

You must handle customer complaints, manage resolutions, interact with corporate departments, and process correspondence effectively. Strong communication and problem-solving skills are essential.

You will handle customer complaints, process inquiries via various channels, manage issue resolutions, and collaborate with corporate departments while addressing concerns of VIPs and attorneys.

Customer Relations

Logistics

London

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems (i.e., missing and damaged items) and service failures (i.e., missed deliveries). He/She handles and processes customers' issues and complaint phone calls (i.e., calls to UPS Corporate Headquarters, Global Business Services, and UPS telephone package line), emails, faxes, and letters. This position is responsible for handling calls originally directed to UPS senior management and Management Committee members, managing the resolution process and reporting back to UPS senior management and Management Committee members on issue and complaint resolutions. The Customer Relations Specialist utilizes customer information databases to build customers' complaint profiles, summarizes and highlights customers' issues, and determines UPS location responsibility (e.g., District Managers, Operations Centers, etc.) for resolving customers' issues. This position interacts with UPS corporate departments (i.e., Public Relations, Legal, and Security) to ensure departments are notified of customers' issues and develop reports for Customer Relations and UPS senior management, summarizing customers' issues and resolutions. He/She acts diplomatically to handle calls from VIPs and diffuses and stabilizes calls from frustrated customers. This position processes correspondence from attorneys and states' attorneys general to ensure requests, demands, and inquiries are processed correctly within established deadlines. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job DescriptionThe Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems (i.e., missing and damaged items) and service failures (i.e., missed deliveries). He/She handles and processes customers' issues and complaint phone calls (i.e., calls to UPS Corporate Headquarters, Global Business Services, and UPS telephone package line), emails, faxes, and letters. This position is responsible for handling calls originally directed to UPS senior management and Management Committee members, managing the resolution process and reporting back to UPS senior management and Management Committee members on issue and complaint resolutions. The Customer Relations Specialist utilizes customer information databases to build customers' complaint profiles, summarizes and highlights customers' issues, and determines UPS location responsibility (e.g., District Managers, Operations Centers, etc.) for resolving customers' issues. This position interacts with UPS corporate departments (i.e., Public Relations, Legal, and Security) to ensure departments are notified of customers' issues and develop reports for Customer Relations and UPS senior management, summarizing customers' issues and resolutions. He/She acts diplomatically to handle calls from VIPs and diffuses and stabilizes calls from frustrated customers. This position processes correspondence from attorneys and states' attorneys general to ensure requests, demands, and inquiries are processed correctly within established deadlines.Employee TypePermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Customer Relations Specialist - UPS

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems (i.e., missing and damaged items) and service failures (i.e., missed deliveries). He/She handles and processes customers' issues and complaint phone calls (i.e., calls to UPS Corporate Headquarters, Global Business Services, and UPS telephone package line), emails, faxes, and letters. This position is responsible for handling calls originally directed to UPS senior management and Management Committee members, managing the resolution process and reporting back to UPS senior management and Management Committee members on issue and complaint resolutions. The Customer Relations Specialist utilizes customer information databases to build customers' complaint profiles, summarizes and highlights customers' issues, and determines UPS location responsibility (e.g., District Managers, Operations Centers, etc.) for resolving customers' issues. This position interacts with UPS corporate departments (i.e., Public Relations, Legal, and Security) to ensure departments are notified of customers' issues and develop reports for Customer Relations and UPS senior management, summarizing customers' issues and resolutions. He/She acts diplomatically to handle calls from VIPs and diffuses and stabilizes calls from frustrated customers. This position processes correspondence from attorneys and states' attorneys general to ensure requests, demands, and inquiries are processed correctly within established deadlines.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Employee Type&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Permanent&lt;br&gt;&lt;br&gt;UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Customer Relations Specialist

You should have B2B sales experience, knowledge of Microsoft Office 365, relevant field experience, a bachelor's degree or equivalent, and a flair for gathering business information.

You will conduct daily prospect outreach, create value proposals, identify leads, support new product growth, manage customer interactions, and provide updates to internal teams.

Sales & Business Development

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description FUTURE YOU grasps every opportunity. Inside Sales Executive - UPS Capital® Location: UK - London Job Summary As an Inside Sales Account Executive, you'll help us maximise revenue by developing business relationships and spotting growth opportunities. With our comprehensive training and supportive culture, you'll be supported to strive for excellence in this full-time, permanent position. If you're passionate about offering incredible customer service and want to join a company that encourages career progression, this could be the role for you! This position introduces customer acquisition and relationship management skills and prepares the candidate to support customer onboarding and lifecycle management through development of business, supply chain risk, and financial acumen. It builds outreach and prospect management plans leveraging technology to support the sales pipeline for an assigned geographic territory and ensures that all customer inquiries and qualified leads are followed up with accurately and in a timely manner. This role maintains high call quality scores to achieve individual opportunity identification to then pass on to the field sales colleagues. Your Benefits * A competitive annual base salary of £27K, with £8K incentive (depending on qualification and experience) * Attractive sales incentive plan based on performance * A company pension scheme, paid maternity leave, holiday pay, discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) and many more benefits * Industry-leading sales training * Opportunities to progress with our 'promotion from within' policy * Hybrid work opportunities — work in the closest office two days per week and from home for three days per week, with all necessary equipment provided for you Your Tasks * Conducts outbound prospect touch points daily * Maintains knowledge of UPSC (UPS Capital) products and services to develop appropriate and compelling value proposals to potential customers * Maintains awareness of competitive environment and competitor’s offerings * Identifies sales opportunities and qualifies leads * Supports growth of new products, tools, and customer groups * Acts as lead new business development resource in an assigned geographic territory * Maintains detailed notes on customer interactions * Provides updates and feedback to internal partners Your Skills * B2B Sales Experience * Working knowledge of Microsoft Office 365 suite * Previous experience in a relevant field * Bachelor’s degree or international equivalent preferable * Real flair for gathering business information How We Recruit UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity. A Bit About a Big Business Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job DescriptionFUTURE YOU grasps every opportunity.Inside Sales Executive - UPS Capital®Location: UK - LondonJob SummaryAs an Inside Sales Account Executive, you'll help us maximise revenue by developing business relationships and spotting growth opportunities. With our comprehensive training and supportive culture, you'll be supported to strive for excellence in this full-time, permanent position. If you're passionate about offering incredible customer service and want to join a company that encourages career progression, this could be the role for you!This position introduces customer acquisition and relationship management skills and prepares the candidate to support customer onboarding and lifecycle management through development of business, supply chain risk, and financial acumen. It builds outreach and prospect management plans leveraging technology to support the sales pipeline for an assigned geographic territory and ensures that all customer inquiries and qualified leads are followed up with accurately and in a timely manner. This role maintains high call quality scores to achieve individual opportunity identification to then pass on to the field sales colleagues.Your Benefits * A competitive annual base salary of £27K, with £8K incentive (depending on qualification and experience) * Attractive sales incentive plan based on performance * A company pension scheme, paid maternity leave, holiday pay, discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) and many more benefits * Industry-leading sales training * Opportunities to progress with our 'promotion from within' policy * Hybrid work opportunities — work in the closest office two days per week and from home for three days per week, with all necessary equipment provided for you      Your Tasks * Conducts outbound prospect touch points daily * Maintains knowledge of UPSC (UPS Capital) products and services to develop appropriate and compelling value proposals to potential customers * Maintains awareness of competitive environment and competitor’s offerings * Identifies sales opportunities and qualifies leads * Supports growth of new products, tools, and customer groups * Acts as lead new business development resource in an assigned geographic territory * Maintains detailed notes on customer interactions * Provides updates and feedback to internal partners      Your Skills * B2B Sales Experience * Working knowledge of Microsoft Office 365 suite * Previous experience in a relevant field * Bachelor’s degree or international equivalent preferable * Real flair for gathering business information      How We RecruitUPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.A Bit About a Big BusinessFounded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.Employee TypePermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Inside Sales Executive - UPS

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;FUTURE YOU grasps every &lt;em&gt;opportunity&lt;/em&gt;.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Inside Sales Executive - UPS Capital®&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Location: UK - London&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an Inside Sales Account Executive, you'll help us maximise revenue by developing business relationships and spotting growth opportunities. With our comprehensive training and supportive culture, you'll be supported to strive for excellence in this full-time, permanent position. If you're passionate about offering incredible customer service and want to join a company that encourages career progression, this could be the role for you!&lt;br&gt;&lt;br&gt;This position introduces customer acquisition and relationship management skills and prepares the candidate to support customer onboarding and lifecycle management through development of business, supply chain risk, and financial acumen. It builds outreach and prospect management plans leveraging technology to support the sales pipeline for an assigned geographic territory and ensures that all customer inquiries and qualified leads are followed up with accurately and in a timely manner. This role maintains high call quality scores to achieve individual opportunity identification to then pass on to the field sales colleagues.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A competitive annual base salary of £27K, with £8K incentive (depending on qualification and experience)&lt;/li&gt;&lt;li&gt;Attractive sales incentive plan based on performance&lt;/li&gt;&lt;li&gt;A company pension scheme, paid maternity leave, holiday pay, discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) and many more benefits&lt;/li&gt;&lt;li&gt;Industry-leading sales training&lt;/li&gt;&lt;li&gt;Opportunities to progress with our 'promotion from within' policy&lt;/li&gt;&lt;li&gt;Hybrid work opportunities — work in the closest office two days per week and from home for three days per week, with all necessary equipment provided for you&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your Tasks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Conducts outbound prospect touch points daily&lt;/li&gt;&lt;li&gt;Maintains knowledge of UPSC (UPS Capital) products and services to develop appropriate and compelling value proposals to potential customers&lt;/li&gt;&lt;li&gt;Maintains awareness of competitive environment and competitor’s offerings&lt;/li&gt;&lt;li&gt;Identifies sales opportunities and qualifies leads&lt;/li&gt;&lt;li&gt;Supports growth of new products, tools, and customer groups&lt;/li&gt;&lt;li&gt;Acts as lead new business development resource in an assigned geographic territory&lt;/li&gt;&lt;li&gt;Maintains detailed notes on customer interactions&lt;/li&gt;&lt;li&gt;Provides updates and feedback to internal partners&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;B2B Sales Experience&lt;/li&gt;&lt;li&gt;Working knowledge of Microsoft Office 365 suite&lt;/li&gt;&lt;li&gt;Previous experience in a relevant field&lt;/li&gt;&lt;li&gt;Bachelor’s degree or international equivalent preferable&lt;/li&gt;&lt;li&gt;Real flair for gathering business information&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;How We Recruit&lt;br&gt;&lt;br&gt;&lt;/strong&gt;UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.&lt;br&gt;&lt;br&gt;&lt;strong&gt;A Bit About a Big Business&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;em&gt;Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Employee Type&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Permanent&lt;br&gt;&lt;br&gt;UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Inside Sales Executive

You need a Property & Casualty insurance license, 6+ years in Customer Success or Account Management, 2–3 years in leadership, and experience with customer success platforms. U.S. work eligibility required.

You will lead a team, drive customer success metrics, implement playbooks, partner cross-functionally, improve processes, manage change, develop talent, and conduct performance reviews.

People, HR & Administration

Atlanta

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: We are looking for a Customer Success Senior Manager to lead and inspire a high-performing team dedicated to delivering exceptional customer experiences. This is a pivotal leadership role responsible for driving operational excellence, customer retention, scalable service delivery, and talent development within our Customer Success organization. As the Senior Manager, you will oversee the daily operations of the team while also owning the long-term strategic direction for the function. You will coach and develop team members, optimize workflows, and serve as a critical liaison between customers and internal stakeholders. This role is ideal for someone who is passionate about scaling customer-centric teams, thrives in fast-paced environments, and brings a strong background in process improvement, people leadership, and customer advocacy. Required: Property & Casualty insurance license will be required for this role. Exam support is offered and covered by UPSC if not currently possessed but, upon hire, must be willing to immediately complete the required studying/research to then pass the exam to obtain license. Key Responsibilities * Lead and manage a growing team of Customer Success professionals with a focus on coaching, engagement, and performance. * Own and drive key customer success metrics including Net Promoter Score (NPS), time-to-resolution, and first contact support. * Develop and implement playbooks, SOPs, and workflows to create consistency and efficiency across customer interactions. * Partner cross-functionally with Product, Sales, Support, and Operations to address customer needs and advocate for customer-centric improvements. * Build scalable and repeatable processes to support business growth, improve customer outcomes, and reduce churn. * Lead change management efforts for new tools, processes, and systems that impact the Customer Success function. * Identify, develop, and retain top talent through mentorship, career development planning, and performance feedback. * Conduct regular performance reviews and team calibration to ensure high standards of execution and service delivery. Highly Preferred: * 6+ years of experience in Customer Success, Account Management, or related customer-facing roles, with at least 2–3 years in a people leadership role. * Proven track record of managing high-performing teams and driving customer outcomes at scale. * Experience with customer success platforms (e.g., Zendesk, Salesforce) and data-driven decision making. Grade Level: 30D Management Level: Mid-Manager Location: Hybrid based in Sandy Springs, GA office Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:We are looking for a Customer Success Senior Manager to lead and inspire a high-performing team dedicated to delivering exceptional customer experiences. This is a pivotal leadership role responsible for driving operational excellence, customer retention, scalable service delivery, and talent development within our Customer Success organization. As the Senior Manager, you will oversee the daily operations of the team while also owning the long-term strategic direction for the function. You will coach and develop team members, optimize workflows, and serve as a critical liaison between customers and internal stakeholders.This role is ideal for someone who is passionate about scaling customer-centric teams, thrives in fast-paced environments, and brings a strong background in process improvement, people leadership, and customer advocacy.Required:Property & Casualty insurance license will be required for this role. Exam support is offered and covered by UPSC if not currently possessed but, upon hire, must be willing to immediately complete the required studying/research to then pass the exam to obtain license.Key Responsibilities * Lead and manage a growing team of Customer Success professionals with a focus on coaching, engagement, and performance. * Own and drive key customer success metrics including Net Promoter Score (NPS), time-to-resolution, and first contact support. * Develop and implement playbooks, SOPs, and workflows to create consistency and efficiency across customer interactions. * Partner cross-functionally with Product, Sales, Support, and Operations to address customer needs and advocate for customer-centric improvements. * Build scalable and repeatable processes to support business growth, improve customer outcomes, and reduce churn. * Lead change management efforts for new tools, processes, and systems that impact the Customer Success function. * Identify, develop, and retain top talent through mentorship, career development planning, and performance feedback. * Conduct regular performance reviews and team calibration to ensure high standards of execution and service delivery.         Highly Preferred: * 6+ years of experience in Customer Success, Account Management, or related customer-facing roles, with at least 2–3 years in a people leadership role. * Proven track record of managing high-performing teams and driving customer outcomes at scale. * Experience with customer success platforms (e.g., Zendesk, Salesforce) and data-driven decision making.         Grade Level: 30DManagement Level: Mid-ManagerLocation: Hybrid based in Sandy Springs, GA officeEmployee Type:PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.Other Criteria:UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.Basic Qualifications:Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Customer Success Senior Manager - UPS

&lt;strong&gt;Before you apply to a job, select your language preference from the options available at the top right of this page.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are looking for a &lt;strong&gt;Customer Success Senior Manager&lt;/strong&gt; to lead and inspire a high-performing team dedicated to delivering exceptional customer experiences. This is a pivotal leadership role responsible for driving &lt;strong&gt;operational excellence&lt;/strong&gt;, &lt;strong&gt;customer retention&lt;/strong&gt;, &lt;strong&gt;scalable service delivery&lt;/strong&gt;, and &lt;strong&gt;talent development&lt;/strong&gt; within our Customer Success organization. As the Senior Manager, you will oversee the daily operations of the team while also owning the long-term strategic direction for the function. You will coach and develop team members, optimize workflows, and serve as a critical liaison between customers and internal stakeholders.&lt;br&gt;&lt;br&gt;This role is ideal for someone who is passionate about scaling customer-centric teams, thrives in fast-paced environments, and brings a strong background in process improvement, people leadership, and customer advocacy.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Required&lt;/strong&gt;:&lt;br&gt;&lt;br&gt;Property &amp;amp; Casualty insurance license will be required for this role. Exam support is offered and covered by UPSC if not currently possessed but, upon hire, must be willing to immediately complete the required studying/research to then pass the exam to obtain license.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead and manage a growing team of Customer Success professionals with a focus on coaching, engagement, and performance.&lt;/li&gt;&lt;li&gt;Own and drive key customer success metrics including Net Promoter Score (NPS), time-to-resolution, and first contact support.&lt;/li&gt;&lt;li&gt;Develop and implement playbooks, SOPs, and workflows to create consistency and efficiency across customer interactions.&lt;/li&gt;&lt;li&gt;Partner cross-functionally with Product, Sales, Support, and Operations to address customer needs and advocate for customer-centric improvements.&lt;/li&gt;&lt;li&gt;Build scalable and repeatable processes to support business growth, improve customer outcomes, and reduce churn.&lt;/li&gt;&lt;li&gt;Lead change management efforts for new tools, processes, and systems that impact the Customer Success function.&lt;/li&gt;&lt;li&gt;Identify, develop, and retain top talent through mentorship, career development planning, and performance feedback.&lt;/li&gt;&lt;li&gt;Conduct regular performance reviews and team calibration to ensure high standards of execution and service delivery.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Highly Preferred:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;6+ years of experience in Customer Success, Account Management, or related customer-facing roles, with at least 2–3 years in a people leadership role.&lt;/li&gt;&lt;li&gt;Proven track record of managing high-performing teams and driving customer outcomes at scale.&lt;/li&gt;&lt;li&gt;Experience with customer success platforms (e.g., Zendesk, Salesforce) and data-driven decision making.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Grade Level&lt;/strong&gt;: 30D&lt;br&gt;&lt;br&gt;&lt;strong&gt;Management Level&lt;/strong&gt;: Mid-Manager&lt;br&gt;&lt;br&gt;&lt;strong&gt;Location&lt;/strong&gt;: Hybrid based in Sandy Springs, GA office&lt;br&gt;&lt;br&gt;&lt;strong&gt;Employee Type:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Permanent&lt;br&gt;&lt;br&gt;UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Other Criteria: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Basic Qualifications:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Customer Success Senior Manager

You should have office admin experience, Excel skills, attention to detail, vendor coordination experience, and familiarity with Coupa & Oracle is a plus.

You will create and manage POs, liaise with vendors, track submissions, receive quotes, and process POs, using Excel and Office tools for tracking and reporting.

Facilities Management

Chichester

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description We're looking for a Facilities Admin Assistant to support our BaSE Facilities team with essential administrative tasks. If you thrive in an organized environment, have experience with Purchase Orders and enjoy working with vendors, this could be a great fit! What You'll Be Doing * Creating and managing Purchase Orders (POs) * Liaising with vendors for call-outs and service requests * Tracking submitted POs and ensuring all relevant paperwork is filed correctly * Receiving quotes for facilities work at UPS sites and ensuring accurate PO processing nationwide * Using Excel and other Office tools for tracking and reporting What We're Looking For * Office administration experience, particularly in a Facilities or Procurement setting * Excel proficiency (basic formulas, tracking data, etc.) * Strong attention to detail and ability to manage multiple tasks * Experience working with vendors and coordinating service requests Nice To Have * Experience with Coupa & Oracle (not required, but a plus!) If this sounds like you, apply now or reach out for more details! Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job DescriptionWe're looking for a Facilities Admin Assistant to support our BaSE Facilities team with essential administrative tasks. If you thrive in an organized environment, have experience with Purchase Orders and enjoy working with vendors, this could be a great fit!What You'll Be Doing * Creating and managing Purchase Orders (POs) * Liaising with vendors for call-outs and service requests * Tracking submitted POs and ensuring all relevant paperwork is filed correctly * Receiving quotes for facilities work at UPS sites and ensuring accurate PO processing nationwide * Using Excel and other Office tools for tracking and reporting      What We're Looking For * Office administration experience, particularly in a Facilities or Procurement setting * Excel proficiency (basic formulas, tracking data, etc.) * Strong attention to detail and ability to manage multiple tasks * Experience working with vendors and coordinating service requests      Nice To Have * Experience with Coupa & Oracle (not required, but a plus!)      If this sounds like you, apply now or reach out for more details!Employee TypePermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

BaSE Facility Assistant - UPS

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're looking for a &lt;strong&gt;Facilities Admin Assistant&lt;/strong&gt; to support our BaSE Facilities team with essential administrative tasks. If you thrive in an organized environment, have experience with Purchase Orders and enjoy working with vendors, this could be a great fit!&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Be Doing&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Creating and managing Purchase Orders (POs)&lt;/li&gt;&lt;li&gt; Liaising with vendors for call-outs and service requests&lt;/li&gt;&lt;li&gt; Tracking submitted POs and ensuring all relevant paperwork is filed correctly&lt;/li&gt;&lt;li&gt; Receiving quotes for facilities work at UPS sites and ensuring accurate PO processing nationwide&lt;/li&gt;&lt;li&gt; Using Excel and other Office tools for tracking and reporting&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We're Looking For&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Office administration experience, particularly in a Facilities or Procurement setting&lt;/li&gt;&lt;li&gt; Excel proficiency (basic formulas, tracking data, etc.)&lt;/li&gt;&lt;li&gt; Strong attention to detail and ability to manage multiple tasks&lt;/li&gt;&lt;li&gt; Experience working with vendors and coordinating service requests&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Nice To Have&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Experience with Coupa &amp;amp; Oracle (not required, but a plus!)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;If this sounds like you, apply now or reach out for more details!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Employee Type&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Permanent&lt;br&gt;&lt;br&gt;UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

BaSE Facility Assistant

You need a degree, economic mindset, local flexibility, readiness for hands-on night work, fluent German and English, and a Class B driving license.

You will train in logistics, engage in package operations, explore key departments, and collaborate with colleagues across locations from Tuesday to Saturday.

Business, Operations & Strategy

Gersthofen

Entdecke deine nächste Karrierechance bei einem der größten Logistikdienstleister der Welt. Stelle dir die Vielzahl an Möglichkeiten vor, etwas zu bewegen und werde Teil eines großartigen Teams aus ganz unterschiedlichen Kulturen. Bei uns arbeitest du mit talentierten Kolleginnen und Kollegen, die dir dabei helfen, jeden Tag über dich hinauszuwachsen. Wir wissen, was nötig ist, um UPS in die Zukunft zu führen: Menschen mit einer einzigartigen Kombination aus Können und Leidenschaft. Wenn du die Eigenschaften und die Motivation besitzt, dich selbst oder dein Team zu führen, findest du bei uns den Job, der zu dir passt. Bei UPS erhältst du die Möglichkeit, deine Fähigkeiten unter Beweis zu stellen und deine Karriere auf ein neues Level zu bringen. Tätigkeitsbeschreibung Im 18-monatigen Traineeprogramm in unserer Paketoperation betrittst du das internationale Logistikparkett beim größten Paketdienst der Welt. Hier zählen Organisationstalent und Teamgeist – und mit etwas Geschick steigst du schnell ins Management auf. Deine Vorteile * Attraktives Gehalt * Gute Übernahmechancen ins Management * Mentoring sowie zahlreiche Weiterbildungsmöglichkeiten im weltweiten UPS-Netzwerk * Tarifliches Urlaubsgeld im Juni und Weihnachtsgeld im November – bereits ab dem ersten Jahr * Betriebliche Altersvorsorge und Krankenversicherung – nach 24 Monaten möglich * Leasingfahrrad – auch zur privaten Nutzung – nach 24 Monaten möglich Deine Aufgaben * Einarbeitung in die operative Logistik – wir bilden dich komplett aus * Anpacken in unserer Paketoperation – von der Zustellung über die Sortierung bis zum internationalen Versand * Reinschnuppern in alle Bereiche, die für deine Arbeit wichtig sind – dazu gehören Business Development, HR und Arbeitssicherheit * Abteilungsübergreifende Zusammenarbeit mit Kolleg*innen im In- und Ausland * Einsatztage: Dienstag bis Samstag Deine Fähigkeiten * Ein Hochschulabschluss zu Beginn des Programms * Wirtschaftliches Denken und Handeln * Örtliche Flexibilität * Bereitschaft zum Anpacken und zur Nachtarbeit * Sehr gute Deutsch- und Englischkenntnisse * Führerschein Klasse B Das ist die Herausforderung, auf die du gewartet hast? Dann bewirb dich jetzt mit deinem frühestmöglichen Eintrittstermin. Unsere Liebe zur Logistik ist angetrieben von unserer Leidenschaft für Menschen. Deshalb setzen wir uns gegen Diskriminierung und für Gleichberechtigung ein – vom Bewerbungsprozess bis zum Arbeitsalltag. Art Der Anstellung Befristet (Befristet) UPS hat sich verpflichtet, einen Arbeitsplatz zu schaffen, der frei von Diskriminierung, Belästigung und Vergeltungsmaßnahmen ist.

Entdecke deine nächste Karrierechance bei einem der größten Logistikdienstleister der Welt. Stelle dir die Vielzahl an Möglichkeiten vor, etwas zu bewegen und werde Teil eines großartigen Teams aus ganz unterschiedlichen Kulturen. Bei uns arbeitest du mit talentierten Kolleginnen und Kollegen, die dir dabei helfen, jeden Tag über dich hinauszuwachsen. Wir wissen, was nötig ist, um UPS in die Zukunft zu führen: Menschen mit einer einzigartigen Kombination aus Können und Leidenschaft. Wenn du die Eigenschaften und die Motivation besitzt, dich selbst oder dein Team zu führen, findest du bei uns den Job, der zu dir passt. Bei UPS erhältst du die Möglichkeit, deine Fähigkeiten unter Beweis zu stellen und deine Karriere auf ein neues Level zu bringen.TätigkeitsbeschreibungIm 18-monatigen Traineeprogramm in unserer Paketoperation betrittst du das internationale Logistikparkett beim größten Paketdienst der Welt. Hier zählen Organisationstalent und Teamgeist – und mit etwas Geschick steigst du schnell ins Management auf.Deine Vorteile * Attraktives Gehalt * Gute Übernahmechancen ins Management * Mentoring sowie zahlreiche Weiterbildungsmöglichkeiten im weltweiten UPS-Netzwerk * Tarifliches Urlaubsgeld im Juni und Weihnachtsgeld im November – bereits ab dem ersten Jahr * Betriebliche Altersvorsorge und Krankenversicherung – nach 24 Monaten möglich * Leasingfahrrad – auch zur privaten Nutzung – nach 24 Monaten möglich         Deine Aufgaben * Einarbeitung in die operative Logistik – wir bilden dich komplett aus * Anpacken in unserer Paketoperation – von der Zustellung über die Sortierung bis zum internationalen Versand * Reinschnuppern in alle Bereiche, die für deine Arbeit wichtig sind – dazu gehören Business Development, HR und Arbeitssicherheit * Abteilungsübergreifende Zusammenarbeit mit Kolleg*innen im In- und Ausland * Einsatztage: Dienstag bis Samstag         Deine Fähigkeiten * Ein Hochschulabschluss zu Beginn des Programms * Wirtschaftliches Denken und Handeln * Örtliche Flexibilität * Bereitschaft zum Anpacken und zur Nachtarbeit * Sehr gute Deutsch- und Englischkenntnisse * Führerschein Klasse B         Das ist die Herausforderung, auf die du gewartet hast?Dann bewirb dich jetzt mit deinem frühestmöglichen Eintrittstermin.Unsere Liebe zur Logistik ist angetrieben von unserer Leidenschaft für Menschen. Deshalb setzen wir uns gegen Diskriminierung und für Gleichberechtigung ein – vom Bewerbungsprozess bis zum Arbeitsalltag.Art Der AnstellungBefristet (Befristet)UPS hat sich verpflichtet, einen Arbeitsplatz zu schaffen, der frei von Diskriminierung, Belästigung und Vergeltungsmaßnahmen ist.

Operations Management Trainee (m/w/d) - UPS

Entdecke deine nächste Karrierechance bei einem der größten Logistikdienstleister der Welt. Stelle dir die Vielzahl an Möglichkeiten vor, etwas zu bewegen und werde Teil eines großartigen Teams aus ganz unterschiedlichen Kulturen. Bei uns arbeitest du mit talentierten Kolleginnen und Kollegen, die dir dabei helfen, jeden Tag über dich hinauszuwachsen. Wir wissen, was nötig ist, um UPS in die Zukunft zu führen: Menschen mit einer einzigartigen Kombination aus Können und Leidenschaft. Wenn du die Eigenschaften und die Motivation besitzt, dich selbst oder dein Team zu führen, findest du bei uns den Job, der zu dir passt. Bei UPS erhältst du die Möglichkeit, deine Fähigkeiten unter Beweis zu stellen und deine Karriere auf ein neues Level zu bringen.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Tätigkeitsbeschreibung&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Im 18-monatigen Traineeprogramm in unserer Paketoperation betrittst du das internationale Logistikparkett beim größten Paketdienst der Welt. Hier zählen Organisationstalent und Teamgeist – und mit etwas Geschick steigst du schnell ins Management auf.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Deine Vorteile&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Attraktives Gehalt&lt;/li&gt;&lt;li&gt;Gute Übernahmechancen ins Management&lt;/li&gt;&lt;li&gt;Mentoring sowie zahlreiche Weiterbildungsmöglichkeiten im weltweiten UPS-Netzwerk&lt;/li&gt;&lt;li&gt;Tarifliches Urlaubsgeld im Juni und Weihnachtsgeld im November – bereits ab dem ersten Jahr&lt;/li&gt;&lt;li&gt;Betriebliche Altersvorsorge und Krankenversicherung – nach 24 Monaten möglich&lt;/li&gt;&lt;li&gt;Leasingfahrrad – auch zur privaten Nutzung – nach 24 Monaten möglich&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Deine Aufgaben&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Einarbeitung in die operative Logistik – wir bilden dich komplett aus&lt;/li&gt;&lt;li&gt;Anpacken in unserer Paketoperation – von der Zustellung über die Sortierung bis zum internationalen Versand&lt;/li&gt;&lt;li&gt;Reinschnuppern in alle Bereiche, die für deine Arbeit wichtig sind – dazu gehören Business Development, HR und Arbeitssicherheit&lt;/li&gt;&lt;li&gt;Abteilungsübergreifende Zusammenarbeit mit Kolleg*innen im In- und Ausland&lt;/li&gt;&lt;li&gt;Einsatztage: Dienstag bis Samstag&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Deine Fähigkeiten&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Ein Hochschulabschluss zu Beginn des Programms&lt;/li&gt;&lt;li&gt;Wirtschaftliches Denken und Handeln&lt;/li&gt;&lt;li&gt;Örtliche Flexibilität&lt;/li&gt;&lt;li&gt;Bereitschaft zum Anpacken und zur Nachtarbeit&lt;/li&gt;&lt;li&gt;Sehr gute Deutsch- und Englischkenntnisse&lt;/li&gt;&lt;li&gt;Führerschein Klasse B&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Das ist die Herausforderung, auf die du gewartet hast?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dann bewirb dich jetzt mit deinem frühestmöglichen Eintrittstermin.&lt;br&gt;&lt;br&gt;Unsere Liebe zur Logistik ist angetrieben von unserer Leidenschaft für Menschen. Deshalb setzen wir uns gegen Diskriminierung und für Gleichberechtigung ein – vom Bewerbungsprozess bis zum Arbeitsalltag.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Art Der Anstellung&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Befristet (Befristet)&lt;br&gt;&lt;br&gt;UPS hat sich verpflichtet, einen Arbeitsplatz zu schaffen, der frei von Diskriminierung, Belästigung und Vergeltungsmaßnahmen ist.

UPS

Mission