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Customer Service Representative

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Energy Jobline

17d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Vancouver

AI generated summary

  • You need a high school diploma, strong communication skills, attention to detail, cash handling experience, and must be 18+. Bilingual is a plus. Background check required.
  • You will connect with customers, process transactions, manage accounts, maintain store appearance, ensure compliance, and engage in training while handling multiple tasks efficiently.

Requirements

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Professional demeanor with customers and peers
  • Meticulous attention to detail and ability to accurately enter data
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
  • Must be at least 18 years old
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
  • Experience in check cashing, document verification, and/or money order processing
  • Prior cash handling, cash drawer/vault management experience
  • Bilingual (English/Spanish) is a plus and may be required for certain locations

Responsibilities

  • Forge connections with customers to cultivate lasting relationships that drive repeat business.
  • Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
  • Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
  • Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
  • Build new business by completing inbound and outbound call campaigns daily.
  • Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
  • Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
  • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
  • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
  • Engage in ongoing training and remain updated on our evolving products and processes.
  • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
  • Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

FAQs

What are the primary responsibilities of a Customer Service Representative at Rapid Cash?

The primary responsibilities include building relationships with customers, processing transactions, offering personalized financial services, maintaining customer information in a POS system, engaging in call campaigns, managing customer accounts, maintaining store appearance, upholding compliance with laws and company policies, and participating in training.

What qualifications are required to apply for this position?

Applicants must have a high school diploma or equivalent, excellent communication skills, attention to detail, proficiency in various computer systems, and must be at least 18 years old. A background check is also required.

Is previous experience in financial services necessary?

While experience in check cashing, document verification, and cash handling is preferred, it is not strictly necessary. However, candidates with prior experience will have an advantage.

What benefits do you offer to employees?

We offer a comprehensive training program, multiple medical insurance options, a 401(k) plan with company match, paid time off, and various voluntary benefits, among others.

Are bilingual candidates preferred for this role?

Yes, being bilingual (specifically English/Spanish) is a plus and may be required for certain locations.

What is the work schedule like for this position?

The position entails a full-time work schedule of at least 40 hours per week, including regular in-person attendance and weekends. Specific store hours and schedules may vary.

What kind of training will I receive if hired?

New hires will undergo a comprehensive training program and will have access to a robust learning management system filled with modules and training programs to support professional and personal development.

Are there physical demands associated with this job?

Yes, candidates should be able to remain stationary for up to 90% of the time, transport up to 25 pounds, move around the store, and operate mechanical controls such as keyboards.

Is the workplace culture diverse and inclusive?

Yes, we are committed to fostering a diverse culture and inclusive environment where candidates of all backgrounds are encouraged to apply.

Can I expect to have a career advancement opportunity with Rapid Cash?

Yes, we support performance-based career advancement within the company, providing opportunities for growth and development.

Energy Jobline

Human Resources
Industry
11-50
Employees
2011
Founded Year

Mission & Purpose

Energy Jobline is a global job board that specialises in the energy, engineering, and power industries. They connect professionals with career opportunities in sectors like oil and gas, renewables, nuclear, and power generation. Their ultimate mission is to support the global energy workforce by providing a platform for job seekers to find relevant roles and for employers to access top talent. The purpose of Energy Jobline is to facilitate career development and recruitment in the energy sector, contributing to the industry's growth and innovation.