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Customer Service Representative

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  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare

Requirements

  • Ensuring first contact resolution and responding promptly to customer inquiries.
  • Adhering to operating procedures and regulations in line with policy terms and conditions.
  • Offering quality information regarding health benefits to customers.
  • Monitoring turnaround times to ensure timely resolution of customer contacts.
  • Building collaborative relationships with internal teams to optimize resources.
  • Actively supporting team members and contributing to achieving operational goals.
  • Performing ad-hoc tasks as required to meet business needs.

Responsibilities

  • Ensuring first contact resolution and responding promptly to customer inquiries.
  • Adhering to operating procedures and regulations in line with policy terms and conditions.
  • Offering quality information regarding health benefits to customers.
  • Monitoring turnaround times to ensure timely resolution of customer contacts.
  • Building collaborative relationships with internal teams to optimize resources.
  • Actively supporting team members and contributing to achieving operational goals.
  • Performing ad-hoc tasks as required to meet business needs.

FAQs

What are the main responsibilities of a Customer Service Representative at Cigna Healthcare?

The main responsibilities include ensuring first contact resolution, responding promptly to customer inquiries, adhering to operating procedures, offering information about health benefits, monitoring turnaround times, building relationships with internal teams, supporting team members, and performing ad-hoc tasks as needed.

What is the goal of Cigna Healthcare for its customers?

Cigna Healthcare aims to advocate for better health through every stage of life, empowering customers with the information and insight they need to make informed choices about their health.

Is prior experience in customer service required for this position?

While the job description does not specify required experience, prior experience in customer service is generally beneficial for this role.

What type of training does Cigna provide for new Customer Service Representatives?

Cigna provides training on operating procedures, regulations, and health benefits information to ensure new representatives can effectively assist customers.

What does "first contact resolution" mean in the context of this job?

"First contact resolution" refers to the ability to resolve customer inquiries or issues during the first interaction, minimizing the need for follow-up contacts.

How does Cigna Healthcare support its team members?

Cigna Healthcare supports team members through collaborative relationships, assisting with operational goals, and encouraging teamwork to optimize resources and enhance service delivery.

Are there opportunities for career advancement within Cigna?

Yes, Cigna often provides opportunities for career advancement and development within the organization for motivated employees.

What kind of ad-hoc tasks might a Customer Service Representative be expected to perform?

Ad-hoc tasks can vary based on business needs but may include special projects, assisting with process improvements, or supporting additional customer inquiries that arise.

How do Customer Service Representatives ensure timely resolution of customer contacts?

Representatives monitor turnaround times for inquiries and strive to resolve customer contacts efficiently, adhering to established procedures and guidelines.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.

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