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Customer Service Representative

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Madrid

AI generated summary

  • You need proven customer service experience in a fast-paced setting, strong communication, problem-solving skills, attention to detail, and the ability to multitask and work independently or as a team.
  • You will provide top-notch customer support, resolve inquiries, collaborate with teams for solutions, uphold professionalism, enhance satisfaction, and strive to exceed service goals.

Requirements

  • Proven experience in a customer service role, preferably in a fast-paced environment.
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving abilities and the ability to think creatively and time management.
  • Strict attention to detail and ability to multitask effectively.
  • Ability to work independently and as part of a team.

Responsibilities

  • Provide exceptional customer service and support to clients, ensuring their inquiries and issues are resolved in a timely and satisfactory manner.
  • Collaborate with cross-functional teams to determine and implement flawless solutions for customers including tenders and projects
  • Maintain a high level of professionalism and represent the company's values in all customer interactions escalating when required.
  • Actively seek out ways to enhance customer satisfaction and effectively implement necessary improvements.
  • Compete with a sense of urgency to meet and exceed customer service goals.

FAQs

What is the work schedule for the Customer Service Representative position?

The work schedule is standard, Monday through Friday.

Where is the job location for this position?

The job is located in Alcobendas.

What are the primary responsibilities of a Customer Service Representative at Life Technologies, SA?

The primary responsibilities include providing exceptional customer service, collaborating with cross-functional teams, maintaining professionalism, enhancing customer satisfaction, and meeting customer service goals.

What qualifications are required for this role?

Required qualifications include proven experience in a customer service role, strong communication skills, excellent problem-solving abilities, attention to detail, and the ability to work independently or as part of a team.

Is prior experience in a fast-paced environment preferred?

Yes, prior experience in a fast-paced customer service environment is preferred.

What is Life Technologies, SA's stance on diversity and inclusion?

Life Technologies, SA values diversity and inclusion and is an equal opportunity employer, encouraging applicants from all backgrounds to apply.

Are reasonable accommodations provided for applicants with disabilities?

Yes, reasonable accommodations are provided for individuals with disabilities during the application process.

How can I apply for the Customer Service Representative position?

You can apply for the position by visiting the careers page at http://jobs.thermofisher.com.

Is there a contact number for assistance regarding applications for individuals with disabilities?

Yes, you can contact 1-855-471-2255 for assistance with accessibility or accommodations during the application process.

What qualities should a successful candidate possess?

A successful candidate should possess strong communication skills, excellent problem-solving abilities, attention to detail, time management skills, and the ability to multitask effectively.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.