FAQs
What is the main responsibility of a Customer Service Representative at William Hill?
The main responsibility includes welcoming customers, processing bets, assisting with customer queries, demonstrating how to use betting terminals, providing excellent customer service, and championing safer gambling.
What are the working hours for this position?
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday, and shifts are devised on a rota basis, including evenings and weekends.
What benefits do you offer employees?
We offer a range of competitive benefits including an annual pay review, performance bonus, 28 days holiday, paid birthday off, subsidised travel for London-based roles, pension plan contributions, sharesave scheme, perks and discounts, and training and development opportunities.
Is there a minimum age requirement for this position?
Yes, candidates must be 18 years or older, as it is a legal requirement.
How can I apply for this position?
Once you've applied, our Talent Acquisition team will review your application. Successful candidates will receive an email with a link to complete an online assessment via HireVue, followed by an interview for those who pass this stage.
What qualities do you look for in a successful candidate?
We look for candidates who have a passion for delivering great customer service, strong interpersonal and empathy skills, and the ability to engage with customers from all walks of life.
Who is the employer for this position?
The employer is William Hill, which is part of evoke, a company that manages well-known brands like William Hill, 888, and Mr Green.
What is the company culture like at William Hill?
Our culture is built on trust and a sense of belonging, empowering teams to work in ways that suit them and celebrating individual strengths and differences.
Are there opportunities for career development?
Yes, we promote from within and nurture a culture that supports career development opportunities for our employees.
What is the emphasis on responsible gambling in this role?
Championing safer gambling is a key responsibility of the Customer Service Representative, ensuring that customer interactions prioritize safety and responsible betting practices.