FAQs
What is the primary role of a Customer Service Representative at William Hill?
The primary role of a Customer Service Representative at William Hill is to provide an excellent customer experience, which includes welcoming customers, processing bets, assisting with queries, demonstrating how to use betting terminals, and supporting safer gambling initiatives.
What are the working hours for this position?
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and will include evening and weekend work.
What benefits do you offer to employees?
We offer a range of competitive benefits including annual pay reviews, a bonus scheme, 28 days holiday, paid birthday leave, subsidized travel, a pension plan, a Sharesave scheme, and discounts in high street shops.
Is previous experience in customer service required for this role?
While previous experience in customer service is beneficial, it is not explicitly required. A passion for delivering great customer service and strong interpersonal skills are essential.
What is the age requirement for applying to this position?
Applicants must be at least 18 years old due to legal requirements.
How does the hiring process work?
Once you’ve applied, our Talent Acquisition team will review your application. Successful candidates will receive an email with a link to complete an online assessment via HireVue. Following this stage, successful candidates will be invited for an interview.
What opportunities for career development are available?
We promote from within and nurture a culture that supports growth, offering various career development opportunities to help employees advance in their careers.
Who do I contact for more information about the role?
For more information about the role, you can reach out directly through the contact details provided in the job posting or the William Hill careers page.
Can I request specific working hours?
Shifts are devised on a rota basis, and while we try to accommodate preferences, specific requests for working hours cannot be guaranteed.
What is William Hill's approach to safer gambling?
At William Hill, we champion safer gambling by ensuring our employees are trained to recognize and promote safer betting practices while engaging with customers.