Logo of Huzzle

Customer Service Representative

  • Job
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • Leeds


  • Age 18+ (it’s a legal requirement)
  • Have a passion for delivering great customer service
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life


  • Welcoming customers with a friendly face
  • Processing bets and assisting with customer queries
  • Helping customers by demonstrating how to use betting terminals
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Supporting managers with shop displays and opening / closing activities as required

Application Process

  • Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll send you an email and SMS (if you provide a UK-based phone number at the time of application) with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.

Join us #behindthebet

Founded Year

Mission & Purpose

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


  • 401K Plan

  • Paid Holidays

  • Maternity & Paternity Leave

  • Health Insurance

  • Vacation & Paid Time Off