FAQs
What is the primary responsibility of a Customer Service Representative at William Hill?
The primary responsibility includes welcoming customers, processing bets, assisting with queries, demonstrating how to use betting terminals, and providing excellent customer service.
What are the working hours for this position?
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday, with shifts devised on a rota basis, including evenings and weekends.
What benefits are offered to employees?
Benefits include annual pay review and bonus schemes, 28 days holiday (pro rata), paid birthday day off, subsidised travel for London-based roles, a pension plan, sharesave scheme, perks and discounts, training and development opportunities, and a Cycle to Work scheme.
What qualifications are required to apply for this position?
Applicants must be aged 18 or over, have a passion for delivering great customer service, and possess strong interpersonal skills to engage with a diverse customer base.
What does the recruitment process entail?
After applying, candidates will have their applications reviewed by the Talent Acquisition team. Successful applicants will receive an email to complete an online assessment via HireVue, and those who perform well will be invited for an interview.
Is experience in customer service necessary for this role?
While prior experience in customer service can be beneficial, a passion for delivering great customer service and strong interpersonal skills are essential for success in this role.
What is the company culture like at William Hill?
The company culture is built on trust and a sense of belonging, empowering teams to work in a way that best fits them while celebrating individual strengths and differences.
Who is the parent company of William Hill?
William Hill is part of evoke, which also includes brands like 888 and Mr Green.
Are there opportunities for career development at William Hill?
Yes, William Hill is committed to promoting from within and supporting employees' growth through career development opportunities and training.
Do we have any support for employees' health and well-being?
Yes, we offer health and wellbeing initiatives as part of our competitive benefits package to care for our employees.