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Customer Service Representative

  • Job
    Entry Level
  • Hospitality & Retail
  • Aberdeen

AI generated summary

  • You must be 18+, passionate about customer service, and possess strong interpersonal and empathy skills to engage with customers effectively.
  • You will be welcoming customers, processing bets, assisting with queries, demonstrating betting terminals, ensuring excellent customer service, promoting safer gambling, and supporting managers with shop activities.


  • Age 18+ (it’s a legal requirement)
  • Have a passion for delivering great customer service
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life


  • Welcoming customers with a friendly face
  • Processing bets and assisting with customer queries
  • Helping customers by demonstrating how to use betting terminals
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Supporting managers with shop displays and opening / closing activities as required


What are the working hours for this role?

Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.

What qualifications do I need to be successful in this role?

You must be at least 18 years old to work in this role. Additionally, having a passion for delivering great customer service, strong interpersonal and empathy skills, and the ability to engage with customers from all walks of life are essential qualities for success in this role.

What benefits are offered for this position?

We offer a range of competitive benefits, including a variety of full and part-time hours, payment of the National Living Wage with the opportunity to earn a quarterly performance bonus, 28 days holiday entitlement plus an extra paid day off for your birthday, pension plan matching contributions to 4%, discounts in high street shops, cinemas, and holidays, subsidised travel for roles based in London, and opportunities for training and development.

What is the recruitment process for this role?

Once you've applied, our Talent Acquisition team will review your application. If successful, you will be sent an email and SMS (if you provide a UK-based phone number) with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.

Join us #behindthebet

Founded Year

Mission & Purpose

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


  • 401K Plan

  • Paid Holidays

  • Maternity & Paternity Leave

  • Health Insurance

  • Vacation & Paid Time Off