FAQs
What are the main responsibilities of a Customer Service Representative?
The main responsibilities include providing exceptional face-to-face customer service, processing a wide range of transactions accurately, educating customers about HSBC self-service devices and digital banking platforms, and collaborating with the Branch team to improve workflows and processes.
What qualifications or experience do I need for this role?
Previous customer service experience is helpful but not essential. What is most important is the ability to hold a conversation and a genuine passion for delivering an outstanding customer experience.
What hours will I be expected to work?
Full-Time roles are 35 hours per week, scheduled between Monday to Friday from 09:00 to 17:00 and Saturday from 09:00 to 13:30. Note that not all branches are open on Saturdays.
Will I receive training for this position?
Yes, you will receive full training in-branch, which lasts for 8 days and is split over 2 weeks. Attendance for the entire training course is mandatory, and holidays cannot be taken during this period.
What is the starting salary for this position?
The starting salary is £24,597 based on a 35-hour work week, along with an annual discretionary performance bonus.
What benefits do you offer?
Benefits include over six weeks of holiday, employee discounts, a market-leading employer pension contribution, BUPA Healthcare, life assurance equivalent to four times your annual salary, and access to a flexible benefits platform.
Is there support for individuals with disabilities during the recruitment process?
Yes, HSBC is committed to being a Disability Confident Leader and will offer interviews to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.
Can I apply for this role if I require adjustments during the application process?
Yes, you can request adjustments during the application process. Please contact the Recruitment Helpdesk for assistance.
Are there opportunities for career development in this role?
Yes, HSBC is passionate about coaching and developing their staff, offering access to a learning platform and opportunities for further career development.