FAQs
What is the primary role of a Customer Service Representative at Optum?
The primary role involves providing expertise and customer service support to members, customers, and healthcare providers, primarily through phone-based interactions to resolve a variety of inquiries.
What qualifications are required for this position?
A high school diploma, GED, or equivalent work experience is required, along with moderate work experience in a related function, familiarity with computer and Windows PC applications, and strong listening and problem-solving skills.
Is previous healthcare experience preferred for this role?
Yes, previous healthcare experience is preferred, along with 1+ years of experience in a related environment using phones and computers as the primary job tools.
What are the primary responsibilities in this position?
Primary responsibilities include answering incoming calls from healthcare providers, resolving issues on the first call, delivering information in a positive manner, documenting provider issues, and complying with company policies.
What tools will I use in this role?
You will primarily use phones and computers to interact with providers, navigate through various computer systems, and provide assistance.
Is training provided for new hires?
Yes, training classes start soon, and new hires will receive the necessary training and tools to serve members effectively.
What kind of internet connection is required for remote work?
A wired internet connection of 25 Mbps is preferred for remote work, along with potential corporate internet subsidies for eligible locations.
What is the work environment like at Optum?
Optum fosters a culture guided by diversity and inclusion, with a focus on career development opportunities and making a positive impact on health outcomes in the communities served.
Are there opportunities for career advancement?
Yes, Optum offers comprehensive benefits and career development opportunities to help employees grow in their careers.
What is Optum's stance on diversity and inclusion?
Optum is committed to creating a healthier atmosphere through diversity and is an Equal Employment Opportunity/Affirmative Action employer that advocates for equitable opportunities for all qualified applicants.