Customer Service Representative - Full Time

United Airlines

Jan 9

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Logistics
Frankfurt

Requirements

Minimum Qualifications:
High School Diploma or equivalent secondary school certificate
A proven track record of reliability
Professional image and appearance
Outstanding customer service skills
Confident communication skills
Must be fluent in English and German (written and spoken)
Ability to travel to other countries for training purposes
Must be at least 18 years of age
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Must be legally authorized to work in Germany/EU for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred Qualifications:
Previous airport operations experience with United Airlines
Valid driver's license for Germany
Fluency in other European languages

Responsibilities

Checking-in and processing of passengers and baggage onto flights
Ensuring that passengers are in possession of valid documentation for travel
Meeting and boarding flights, assisting passengers wherever required that includes:
Working remote arrivals and departures outside (heat, rain, snow)
Driving on the ramp
Baggage service handling, incl. occasional lifting of bags up to 25kg
Manual handling of aircraft doors
Transfer counter
United Club lounge
Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
Professional service to our customers, both internal and external

FAQs

Is this position full-time?

Yes, this position is a full-time role.

What are the main responsibilities of the Customer Service Representative?

The main responsibilities include checking-in and processing passengers and baggage, ensuring valid travel documentation, assisting passengers at meetings and boarding, handling baggage, and providing professional service to customers.

What languages are required for this position?

Fluency in English and German (written and spoken) is required for this position.

Is prior experience in airport operations necessary?

While previous airport operations experience with United Airlines is preferred, it is not a strict requirement.

What are the working hours for this job?

The position requires flexibility to work all shifts, including weekends and holidays, to manage operational needs.

Is relocation assistance available for this position?

No, expatriate assignments and sponsorship for employment visas will not be awarded for this position.

What qualifications do I need to apply?

Applicants need a High School Diploma or equivalent, a proven track record of reliability, customer service skills, and must be at least 18 years of age.

Is a driver's license required for this job?

A valid driver's license for Germany is preferred but not mandatory unless specified in the role.

Will I need to travel for training?

Yes, the ability to travel to other countries for training purposes is a requirement of this position.

Are there opportunities for career growth in this role?

Yes, there are a variety of career opportunities within airport operations and customer service that you can explore.

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