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Customer Service Representative, Italian Speaking – temporary contract (f/m/d)

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Patagonia

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam

AI generated summary

  • You must be fluent in Italian and English, have strong communication skills, be resourceful, adaptable, organized, able to provide multi-channel support, and thrive in a team-oriented environment.
  • You will provide high-quality customer support via phone and email, resolve inquiries, assist with orders and returns, offer product knowledge, and participate in training and improvement initiatives.

Requirements

  • Language Skills: Fluent in Italian and in English; in addition fluency in other European language is a plus
  • Ability to communicate effectively using active listening and being fully present
  • Strong soft-skills and communication skills, both written and verbal, that can be shared with a wide variety of people while remaining clear, confident, accurate, professional, objective, and inclusive
  • Ability to provide service and operational support through multiple avenues such as phone and emails
  • Developed organizational and prioritization skills, with the ability to fulfill commitments, remain reliable punctual, and on-time
  • A positive outlook, promoting constructive responses to the challenges of work
  • Resourcefulness in problem-solving
  • Ability to navigate browsers and assist customers using different platforms and systems (such as Microsoft D365, Salesforce, PowerBi)
  • Flexible and adaptable
  • Teamwork mindset while demonstrating the ability to work on own initiative

Responsibilities

  • Deliver a prompt, reliable and high-quality service and operational support to customers through various channels including phone and email
  • Efficiently and effectively resolve customer inquiries, complaints, and issues, ensuring an excellent experience that drives satisfaction and retention
  • Assist customers with placing orders, tracking shipments, processing returns and repairs and managing exchanges
  • Partner with the customer and internal stakeholders to remedy customer concerns and deliver the best experience possible
  • Provide accurate information regarding our products, customer orders, company service guidelines, and company campaigns
  • Maintain an in-depth understanding of Patagonia’s products and services to offer accurate information and advice to customers
  • Assist in proofing various translations (incl. Patagonia EU website) when required
  • Proactively troubleshoot and provide input for process improvements
  • Perform additional customer service tasks, including participation in team or various improvement initiatives
  • Partake in CS training requirements, including visit and support work in Patagonia Retail Store(s)

FAQs

What is the duration of the temporary contract for this role?

The temporary contract for this role is intended to support the team for 7 months.

Is this position full-time or part-time?

This is a temporary full-time position.

Where is the job located?

The job is based in Amsterdam.

What languages do I need to be fluent in for this role?

You need to be fluent in Italian and English; fluency in another European language is a plus.

Are there any opportunities for remote work?

Yes, we have a hybrid work model, allowing work from home for a maximum of 3 days per week.

What type of customer interactions will I be handling?

You will be delivering customer service and operational support through various channels, including phone and email.

What kind of skills are important for this position?

Strong communication skills, problem-solving abilities, organization skills, and a teamwork mindset are important for this position.

Is prior experience in customer service required?

The job description does not specify a requirement for prior experience; however, strong customer service skills and the ability to communicate effectively are essential.

Will there be training provided for this role?

Yes, participation in customer service training requirements is part of the role, including visits and support work in Patagonia Retail Store(s).

Does Patagonia have a commitment to diversity and inclusion?

Yes, Patagonia is committed to becoming an anti-racist company and values a welcoming environment for all individuals, actively seeking applications from underrepresented groups.

Patagonia

We're in business to save our home planet.

Retail & Consumer Goods
Industry
1001-5000
Employees
1973
Founded Year

Mission & Purpose

Patagonia is an outdoor clothing and gear company known for its commitment to environmental sustainability and social responsibility. They produce high-quality products for outdoor sports like climbing, surfing, and skiing, using eco-friendly materials and sustainable practices. Patagonia is also actively involved in environmental activism, donating a portion of its profits to environmental causes. Their ultimate mission is to save the planet by leading the way in sustainable business practices and environmental advocacy. The purpose of Patagonia is to inspire and implement solutions to the environmental crisis while encouraging others to protect and preserve nature.