Logo of Huzzle

Customer Service Representative - Newcastle

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Newcastle

AI generated summary

  • You must be 18+, passionate about great customer service, have strong interpersonal skills, and be empathetic towards customers from all backgrounds.
  • You will greet customers, process bets, demonstrate terminal use, provide excellent service, promote safe gambling, and assist with shop activities.


  • Age 18+ (it’s a legal requirement)
  • Have a passion for delivering great customer service
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of lift


  • Welcoming customers with a friendly face
  • Processing bets and assisting with customer queries
  • Helping customers by demonstrating how to use betting terminals
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Supporting managers with shop displays and opening / closing activities as required


What will my role be as a Customer Service Representative in Newcastle?

As a Customer Service Representative in Newcastle, you will be responsible for providing exceptional customer service, getting to know our customers and the community, and creating a welcoming and engaging experience for everyone who visits our shop.

What skills are needed for this role?

To excel in this role, you will need excellent communication skills, a friendly and approachable demeanor, the ability to work well in a team, and a passion for delivering outstanding customer service.

Will I receive training for this position?

Yes, you will receive comprehensive training and support to ensure you have the knowledge and skills needed to succeed in your role as a Customer Service Representative in Newcastle.

Are there opportunities for career advancement?

Yes, there are plenty of opportunities for career advancement at William Hill. We offer incentives to keep you motivated and support your career development within the company.

What can I expect from working in retail at William Hill in Newcastle?

Working in retail at William Hill in Newcastle is about more than just taking bets. You will have the opportunity to build relationships with customers, get involved in the local community, and be a part of a supportive team environment that values your contributions.

Join us #behindthebet

Founded Year

Mission & Purpose

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


  • 401K Plan

  • Paid Holidays

  • Maternity & Paternity Leave

  • Health Insurance

  • Vacation & Paid Time Off