Logo of Huzzle

Customer Service Representative - Part Time

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Logistics

Requirements

  • High School Diploma or equivalent secondary school certificate
  • A proven track record of reliability
  • Professional image and appearance
  • Outstanding customer service skills
  • Confident communication skills
  • Must be fluent in English and German (written and spoken)
  • Ability to travel to other countries for training purposes
  • Must be at least 18 years of age
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • Must be legally authorized to work in Germany/EU for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Responsibilities

  • Checking-in and processing of passengers and baggage onto flights
  • Ensuring that passengers are in possession of valid documentation for travel
  • Meeting and boarding flights, assisting passengers wherever required that includes:
  • Working remote arrivals and departures outside (heat, rain, snow)
  • Driving on the ramp
  • Baggage service handling, incl. occasional lifting of bags up to 25kg
  • Manual handling of aircraft doors
  • Transfer counter
  • United Club lounge
  • Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
  • Professional service to our customers, both internal and external

FAQs

What are the working hours for the Customer Service Representative position?

The position requires flexibility to work all shifts, including holidays and weekends, 7 days a week, to accommodate operational demands.

Is prior experience required for this position?

While a proven track record of reliability and outstanding customer service skills are essential, previous airport operations experience with United Airlines is preferred but not mandatory.

What languages do I need to speak to apply for this job?

Fluency in both English and German (written and spoken) is required.

Are there any age requirements for this position?

Yes, applicants must be at least 18 years of age.

Is a driver's license required for this role?

Yes, a valid driver's license for Germany is preferred.

Will I receive training if I'm hired?

Yes, there may be travel required to other countries for training purposes.

Is this position open to expatriates or do you offer sponsorship for work visas?

No, this position is offered on local terms and conditions, and expatriate assignments or sponsorship for employment visas will not be awarded.

What tasks will I be responsible for in this role?

Responsibilities include checking in and processing passengers and baggage, ensuring valid travel documentation, assisting with boarding and transfers, baggage service handling, and other customer service duties as needed.

What is the dress code or appearance expectation for this role?

A professional image and appearance are essential for this position.

How do I apply for the job?

You can submit your resume/CV in English to apply for the position.

Good Leads The Way.

Automotive
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.

Get notified when United Airlines posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?