FAQs
What are the working hours for the Customer Service Representative position?
The position requires flexibility to work all shifts, including holidays and weekends, 7 days a week, to accommodate operational demands.
Is prior experience required for this position?
While a proven track record of reliability and outstanding customer service skills are essential, previous airport operations experience with United Airlines is preferred but not mandatory.
What languages do I need to speak to apply for this job?
Fluency in both English and German (written and spoken) is required.
Are there any age requirements for this position?
Yes, applicants must be at least 18 years of age.
Is a driver's license required for this role?
Yes, a valid driver's license for Germany is preferred.
Will I receive training if I'm hired?
Yes, there may be travel required to other countries for training purposes.
Is this position open to expatriates or do you offer sponsorship for work visas?
No, this position is offered on local terms and conditions, and expatriate assignments or sponsorship for employment visas will not be awarded.
What tasks will I be responsible for in this role?
Responsibilities include checking in and processing passengers and baggage, ensuring valid travel documentation, assisting with boarding and transfers, baggage service handling, and other customer service duties as needed.
What is the dress code or appearance expectation for this role?
A professional image and appearance are essential for this position.
How do I apply for the job?
You can submit your resume/CV in English to apply for the position.