FAQs
Do we support remote work?
Yes, this position is fully remote.
What are the main responsibilities of the Customer Service Representative?
The main responsibilities include taking replenishment orders, selling snack food products, handling customer inquiries via telephone, and maintaining accurate customer orders.
What skills are required for this role?
Required skills include proficiency in computer usage within a Windows environment, strong multi-tasking abilities, strong analytical and processing skills, high attention to detail, and excellent customer complaint handling skills.
What is the minimum experience required for this position?
A minimum of 2 years of previous customer service experience is required for this position.
Is there flexibility in work hours?
Yes, the position offers flexibility to work 8-hour shifts between 8:00 AM and 8:00 PM EST.
Are bilingual candidates preferred?
Yes, candidates who are bilingual in Spanish or French are considered favorably.
What is the hourly pay rate for this job?
The hourly rate for this position is $14.50 per hour, depending on experience and qualifications.
What benefits does Cognizant offer for this position?
Cognizant offers benefits including Medical/Dental/Vision/Life Insurance, Paid Time Off and holidays, a 401(k) plan, disability coverage, Paid Parental Leave, and an Employee Stock Purchase Plan.
How long will applications be accepted for this position?
Applications will be accepted until March 31st, 2025.
Is sponsorship available for this position?
No, Cognizant will only consider applicants who are legally authorized to work in the United States without requiring company sponsorship at any time in the future.