FAQs
What is the job title for this position?
The job title is Customer Service Representative.
Where is the job located?
The job is located in Skegness, on Lumley Road.
What are the main responsibilities of a Customer Service Representative?
The main responsibilities include providing exceptional face-to-face customer service, processing transactions accurately, educating customers about HSBC self-service devices and digital banking platforms, and collaborating with the branch team to improve workflows.
Is previous customer service experience required for this job?
No, previous customer service experience is helpful but not essential. What matters most is a passion for delivering outstanding customer service.
What are the working hours for this position?
The full-time role is 35 hours per week, with hours between Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 13:30.
How will I be trained for the position?
You will receive full in-branch training over a total of 8 days, split across two weeks, to cover the specifics of the job role, systems used, and HSBC’s products and services.
What benefits do employees receive?
Employees receive a starting salary of £23,205, over six weeks of holiday, access to employee discounts, a market-leading pension contribution, BUPA Healthcare, life assurance, and sharesave schemes, among other benefits.
Is there an opportunity for salary increases or bonuses?
Yes, in addition to the minimum starting salary, there is an annual discretionary performance bonus.
How does HSBC support diversity and inclusion in the workplace?
HSBC is dedicated to creating diverse and inclusive workplaces and is committed to removing barriers to ensure that careers are accessible for everyone, offering interviews to candidates with disabilities or long-term conditions who meet the minimum criteria.
Who should I contact if I need accommodations during the recruitment process?
You should contact the Recruitment Helpdesk at hsbc.recruitment@hsbc.com or call +44 207 832 8500.