FAQs
What are the primary responsibilities of a Customer Service Representative at HSBC?
The primary responsibilities include providing exceptional face-to-face customer service, processing a wide range of transactions with high accuracy, educating customers about HSBC self-service devices and digital banking platforms, and collaborating with the branch team to improve workflows and processes.
Is previous customer service experience required for this position?
Previous customer service experience is helpful but not essential. What is more important is the ability to hold conversations and a genuine passion for delivering outstanding customer experiences.
What are the working hours for this role?
The full-time role requires you to work 35 hours per week, with hours between Monday to Friday from 09:00 to 17:00 and Saturday from 09:00 to 13:30. Please note that not all branches are open on Saturdays.
What training will be provided for this position?
You will receive full in-branch training that includes specifics of the job role, systems used, as well as HSBC's products and services. The training course lasts 8 days and is split over 2 weeks.
What is the starting salary for this role?
The minimum starting salary is £23,205 based on a 35-hour workweek, along with an annual discretionary performance bonus.
What employee benefits does HSBC offer for this position?
Benefits include over six weeks of holiday, access to employee discounts through Perks at Work, a market-leading pension contribution, BUPA Healthcare, life assurance, flexible benefits options, and Sharesave schemes.
Is there support for candidates with disabilities during the recruitment process?
Yes, HSBC is dedicated to creating diverse and inclusive workplaces. They offer interviews to candidates with disabilities, long-term conditions, or neurodivergent individuals who meet the minimum criteria for the role.
Can I take holidays during the training period?
No, you will be required to attend the entire training course without taking holidays during that period.
What skills are important for success in this role?
Important skills include excellent communication abilities, the capacity to take ownership of customer inquiries, resilience in a changing environment, and a genuine passion for delivering exceptional customer service.