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Customer Service Representative - Supply Chain

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Logistics
  • Brampton
  • Quick Apply

AI generated summary

  • You should have 3+ years in customer service, strong communication skills, proficiency in MS Office, and experience in construction or plumbing. Detail-oriented and self-motivated are essential.
  • You will handle customer inquiries, process orders, verify accuracy, coordinate shipments, assist with product issues, and adapt to various tasks while working under general supervision.

Requirements

  • Minimum of 3 years of experience in a customer service environment
  • Excellent interpersonal and communication skills, both oral and written
  • Capable of making sound decisions through analysis and issue resolution
  • Thorough working knowledge of MS Office software including Excel, Access, Word and Outlook
  • Self-motivated with a demonstrated tendency for continuous improvement
  • Effective in managing multiple priorities in a fast-paced environment with sense of urgency
  • Strong attention to detail as it relates to data/order entry
  • Prior experience in the construction or plumbing industry is desirable

Responsibilities

  • Handle calls and emails in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each point of contact as defined by department and company goals; this includes troubleshooting and product explanation. Daily duties and tasks are frequently non routine, requiring resolving many questions and problems for complex issues.
  • Accept and process sales orders timely, this includes verifying orders for accuracy. Coordinates the distribution of orders to production areas and shipping department.
  • Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and ship to location to minimize freight cost and expedite the order delivery to the customer.
  • Responsible for preparing the daily shipments for invoicing; verifying orders for accuracy, communication to stocking distributors and service centers copies of packing slips, logging all orders shipped on a shipping log, and batching by sold and stock with cover sheet.
  • Assists external users of the organization's technical products or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions and problems.
  • Requires the adaptability to procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.
  • Special project and assignments that may be broad in nature and usually require originality and ingenuity.
  • Works under general supervision and relies on experience and judgment to plan and accomplish assigned tasks and goals.

FAQs

What is the location of the Customer Service Representative - Supply Chain position?

The position is based in Brampton, ON, at our Toronto Service Centre.

What are the key responsibilities of the Customer Service Representative?

The key responsibilities include handling customer calls and emails, processing sales orders, coordinating order distribution, preparing shipments for invoicing, and assisting external users with technical product questions.

What qualifications are required for this role?

Candidates should have a minimum of 3 years of experience in a customer service environment, excellent communication skills, proficiency in MS Office, and strong attention to detail. Prior experience in the construction or plumbing industry is desirable.

What kind of environment can I expect while working in this role?

You can expect a fast-paced, collaborative, and inclusive environment focused on professional growth and development.

Are there opportunities for professional development?

Yes, Zurn Elkay Water Solutions Corporation is committed to the professional development of its employees and offers educational reimbursement as part of its benefits.

What benefits does Zurn Elkay offer?

The company offers competitive salary, medical, dental, vision, LTD, AD&D, and life insurance, a competitive vacation policy, 12 paid holidays, annual bonus eligibility, and a DCPP with eligible matching.

Is there a possibility for special projects in this role?

Yes, the role may involve special projects and assignments that require originality and ingenuity.

How does the company prioritize customer service?

The company focuses on providing consistent, superior service to create loyal and satisfied customers, emphasizing first call resolution and troubleshooting.

What tools will be used in this position?

The position requires the use of desktop tools and MS Office software, including Excel, Access, Word, and Outlook, to efficiently handle customer inquiries and manage order processing.

Does the company have any specific policies regarding recruitment agencies?

Yes, any unsolicited submissions from recruitment agencies will be considered property of Zurn Elkay, and the company will not be liable for any fees or obligations related to those submissions.

We are #SustainablyInspired

Manufacturing & Electronics
Industry
1001-5000
Employees
1900
Founded Year

Mission & Purpose

Zurn Elkay Water Solutions supplies the industry’s widest range of clean water solutions for drinking water, hygiene and sustainable water management. Headquartered in Milwaukee, Wisconsin, Zurn Elkay works with customers around the globe to deliver products and systems that enhance and ensure water quality, safety, hygiene, flow control and conservation. From healthcare to hospitality, education to retail and residential to office facilities, we pride ourselves on meeting specialized needs for every market, focusing on quality, reliability, quick installation and easy maintenance. Our values of Continuous Improvement, Integrity in Everything We Do, Customer First, Culture of Winning, and Total Associate Engagement serve as our drive to achieve world-class safety, quality, delivery, cost and growth now and in the future. In everything we do, we are sustainably inspired. We work to make our communities better with volunteerism and philanthropy, and support diversity, equity and inclusion inside and outside our walls. We seek to uphold our promise to the planet every day by providing sustainable water management solutions.