FAQs
What is the location of the Customer Service Representative - Supply Chain position?
The position is based in Brampton, ON, at our Toronto Service Centre.
What are the key responsibilities of the Customer Service Representative?
The key responsibilities include handling customer calls and emails, processing sales orders, coordinating order distribution, preparing shipments for invoicing, and assisting external users with technical product questions.
What qualifications are required for this role?
Candidates should have a minimum of 3 years of experience in a customer service environment, excellent communication skills, proficiency in MS Office, and strong attention to detail. Prior experience in the construction or plumbing industry is desirable.
What kind of environment can I expect while working in this role?
You can expect a fast-paced, collaborative, and inclusive environment focused on professional growth and development.
Are there opportunities for professional development?
Yes, Zurn Elkay Water Solutions Corporation is committed to the professional development of its employees and offers educational reimbursement as part of its benefits.
What benefits does Zurn Elkay offer?
The company offers competitive salary, medical, dental, vision, LTD, AD&D, and life insurance, a competitive vacation policy, 12 paid holidays, annual bonus eligibility, and a DCPP with eligible matching.
Is there a possibility for special projects in this role?
Yes, the role may involve special projects and assignments that require originality and ingenuity.
How does the company prioritize customer service?
The company focuses on providing consistent, superior service to create loyal and satisfied customers, emphasizing first call resolution and troubleshooting.
What tools will be used in this position?
The position requires the use of desktop tools and MS Office software, including Excel, Access, Word, and Outlook, to efficiently handle customer inquiries and manage order processing.
Does the company have any specific policies regarding recruitment agencies?
Yes, any unsolicited submissions from recruitment agencies will be considered property of Zurn Elkay, and the company will not be liable for any fees or obligations related to those submissions.