FAQs
What is the job title for this position?
The job title is Customer Service Senior Manager.
What team will this position be a part of?
This position will be part of Citi's Securities Service Team.
What are the main responsibilities of the Customer Service Senior Manager?
The main responsibilities include ensuring a best-in-class client experience, implementing service delivery governance, managing client relationships, and resolving operational and service issues.
Is this position fully remote?
No, this position operates in a hybrid format, allowing up to 2 days of remote work per week.
What qualifications are required for this role?
A Bachelor's degree is required, while a Master's degree is preferred. A good knowledge of the Securities Services industry and client management experience are also necessary.
What skills should candidates possess for this position?
Candidates should possess strong analysis and problem-solving skills, effective communication abilities, and a good understanding of the regulatory, risk, and control environment impacting the business.
What is the work environment like at Citi?
The work environment is business casual and focuses on inclusivity, ensuring employees can bring their whole selves to work every day.
What benefits does Citi offer to employees?
Citi offers a competitive base salary, additional benefits that support wellbeing, and a hybrid working model.
Is there an emphasis on client service in this role?
Yes, the role places a strong emphasis on instilling a culture of exceptional client service across operational teams.
How does Citi ensure diversity and inclusion in its hiring practices?
Citi is an equal opportunity and affirmative action employer, considering qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.