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Customer Service Team Leader

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UPS

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Johannesburg

AI generated summary

  • You must have strong leadership skills, passion for customer service, and the ability to manage processes, safety, staffing, and training to ensure customer satisfaction.
  • You will address service issues, collaborate with staff on process and training, coordinate employee efforts, and ensure smooth execution of procedures for customer satisfaction.

Requirements

  • Explore your next opportunity at a Fortune Global 500 organization.
  • Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
  • We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.
  • If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
  • This position handles day-to-day service issues.
  • He/She works with hourly and management staff to address process, safety, staffing, and training.
  • This position coordinates the needs and efforts of employees to ensure customer satisfaction is met.
  • He/She facilitates the smooth execution of procedures and management of systems.
  • Employee Type:
  • Fixed Term (Fixed Term)
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Responsibilities

  • This position handles day-to-day service issues.
  • He/She works with hourly and management staff to address process, safety, staffing, and training.
  • This position coordinates the needs and efforts of employees to ensure customer satisfaction is met.
  • He/She facilitates the smooth execution of procedures and management of systems.

FAQs

What is the primary responsibility of the Customer Service Team Leader?

The primary responsibility of the Customer Service Team Leader is to handle day-to-day service issues, coordinate employee needs, and ensure customer satisfaction is met.

What kind of work environment does UPS offer?

UPS provides a rewarding culture and a workplace free of discrimination, harassment, and retaliation.

What kind of skills are necessary for this position?

The position requires a unique combination of skill and passion, along with the ability to lead teams and address process, safety, staffing, and training issues.

Is this position permanent or temporary?

This position is a Fixed Term employment role.

Who does the Customer Service Team Leader coordinate with?

The Customer Service Team Leader coordinates with both hourly and management staff.

What does the Customer Service Team Leader facilitate?

The Customer Service Team Leader facilitates the smooth execution of procedures and the management of systems.

Does this position offer opportunities for career growth?

Yes, the role is designed to cultivate your skills and take you to the next level within the organization.

What company is offering this job opportunity?

This job opportunity is offered by UPS, a Fortune Global 500 organization.

Is customer satisfaction a priority for this role?

Yes, ensuring customer satisfaction is a key responsibility of the Customer Service Team Leader.

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UPS

Transportation
Industry
10,001+
Employees
1907
Founded Year

Mission & Purpose

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.