FAQs
What is the pay rate for the Customer Service Team Leader position?
The pay rate is £11.90 per hour.
What qualifications or experience do I need for this role?
There are no specific qualifications required, and prior experience in the betting industry is not necessary. Attitude and willingness to learn are what counts!
What are the main responsibilities of a Customer Service Team Leader?
Responsibilities include managing shop operations, taking and processing bets, maintaining shop presentation standards, and exceeding customer expectations through effective communication and relationship building.
Is training provided for new employees?
Yes, training will be provided to equip you with the necessary knowledge and skills for the role.
Are there opportunities for career progression within the company?
Yes, the company emphasizes progression and offers endless opportunities for career advancement based on your journey and performance.
What benefits do employees receive?
Employees receive various benefits including industry-leading pay rates, salary increases after six months, discounts on Flutter shares, sick pay scheme, birthday day off, and access to wellness programs.
Is there a referral program?
Yes, there is a Refer & Earn scheme where you can earn rewards for referring friends to join the team.
Do we offer maternity and paternity leave?
Yes, the company offers maternity and paternity leave benefits, including a top-up payment.
What support is available for mental health?
The company offers six free counselling sessions and 24/7 Employee Assistance Program (EAP) telephone support.
Will I have the chance to watch sports while working?
Yes, live sports including horse racing, football, darts, and golf are streamed in the shop for employees to enjoy while working.