You must adapt to diverse situations while maintaining a strong customer focus and comply with Social Responsibility duties.

You will oversee shop operations, process bets, maintain presentation standards, adapt to situations, and ensure compliance with Social Responsibility duties to prioritize customer satisfaction.

Customer Relations

Sales & Business Development

Large

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.



Entertainment & Media

Flutter Entertainment Plc

<div>
 PAY RATE £11.90/h 
 YOUR ROLE IN THE TEAM?
 Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
 We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!
 HOW WE DO IT?
 We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
 Other duties will include:
 <ul>
 <li>Responsible for all shop operations including opening and closing procedures</li>
 <li>Taking and processing bets</li>
 <li>Keeping and maintaining shop presentation standards</li>
 </ul>
 <ul>
 <li>Ability to adapt to different situations while still staying completely customer obsessed</li>
 <li>Play by the rules by complying with Social Responsibility duties</li>
 </ul>
 WHATS IN IT FOR YOU?
 <ul>
 <li>Money Baller Reap the rewards</li>
 </ul>
 <ul>
 <li>Industry leading pay-rates . Why wouldn't you get paid more to do the same job?</li>
 <li>Salary Increase after 6 months . PP… Rewarding punters and employees since 1988.</li>
 <li>20% discount on Flutter Shares. Get your ‘Share' of the winnings.</li>
 <li>Refer &amp; Earn scheme . Having a friend at work will make you hate your job less.</li>
 </ul>
 <ul>
 <li>Team Doc Healthy worker is a happy worker</li>
 <li>Maternity &amp; Paternity leave top up. This is not paid babysitting.</li>
 <li>Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy's umbrella.</li>
 <li>Free eye test &amp; discount on VDU glasses. How would you watch sport at work otherwise?</li>
 <li>Birthday Day off. Happy Birthday to you!</li>
 </ul>
 <ul>
 <li>Six Free counselling sessions &amp; 24/7 EAP Telephone Support. Even we know some benefits don't need a joke...</li>
 <li>Craic &amp; Banter Working and living your best life</li>
 <li>Competitions with prizes. Who doesn't like a bit of healthy competition?</li>
 <li>Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts.</li>
 <li>Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.</li>
 </ul>
 <ul>
 <li>Big Christmas and Grand National drinks. Who doesn't love watching their manager slide across a dancefloor?</li>
 <li>Head Office secondment schemes. In case you want to know the business inside and out.</li>
 </ul>
</div>


 PAY RATE £11.90/h 
 YOUR ROLE IN THE TEAM?
 Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
 We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!
 HOW WE DO IT?
 We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
 Other duties will include:
 
  Responsible for all shop operations including opening and closing procedures
  Taking and processing bets
  Keeping and maintaining shop presentation standards
 
 
  Ability to adapt to different situations while still staying completely customer obsessed
  Play by the rules by complying with Social Responsibility duties
 
 WHATS IN IT FOR YOU?
 
  Money Baller Reap the rewards
 
 
  Industry leading pay-rates . Why wouldn't you get paid more to do the same job?
  Salary Increase after 6 months . PP… Rewarding punters and employees since 1988.
  20% discount on Flutter Shares. Get your ‘Share' of the winnings.
  Refer & Earn scheme . Having a friend at work will make you hate your job less.
 
 
  Team Doc Healthy worker is a happy worker
  Maternity & Paternity leave top up. This is not paid babysitting.
  Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy's umbrella.
  Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
  Birthday Day off. Happy Birthday to you!
 
 
  Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don't need a joke...
  Craic & Banter Working and living your best life
  Competitions with prizes. Who doesn't like a bit of healthy competition?
  Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts.
  Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
 
 
  Big Christmas and Grand National drinks. Who doesn't love watching their manager slide across a dancefloor?
  Head Office secondment schemes. In case you want to know the business inside and out.
 


Customer Service Team Leader

Requirements

Responsibilities

FAQs

What is the pay rate for the Customer Service Team Leader position?

Is experience in the betting industry required for this role?

What are the main responsibilities of a Customer Service Team Leader?

Are there opportunities for career progression in this role?

What benefits are provided to employees?

Is there any support for employee well-being?

Will I get to watch live sports while working?

Are there any team-building activities or competitions?

How does the refer and earn scheme work?

What are the working hours for a Customer Service Team Leader?

Flutter Entertainment Plc

Mission & Purpose