FAQs
What is the pay rate for the Customer Service Team Leader position?
The pay rate is £11.90 per hour.
Is prior experience in the betting industry necessary for this role?
No, prior experience in the betting industry is not necessary as training and knowledge will be provided, but a positive attitude is essential.
What are the main responsibilities of a Customer Service Team Leader?
Responsibilities include managing shop operations, taking and processing bets, maintaining shop presentation standards, and exceeding customer expectations.
Are there opportunities for career progression within the company?
Yes, there are endless opportunities for career progression, and the company encourages employees to map their journey to reach their career goals.
What kind of discounts and benefits are offered to employees?
Employees enjoy discounts on Flutter shares, workplace discounts, lifestyle discounts, free eye tests, and company sick pay, among various other benefits.
Is there a salary increase after a certain period?
Yes, there is a salary increase after 6 months of employment.
Do employees receive any support for health and wellbeing?
Yes, the company offers six free counseling sessions, a 24/7 Employee Assistance Program (EAP) telephone support, and company sick pay.
What employee perks are included for special occasions?
Employees receive a birthday day off and participate in big Christmas and Grand National drinks events.
Is there any training provided for new employees?
Yes, the company provides training and knowledge for new employees to help them succeed in their roles.
Will I have the opportunity to work with technology in this position?
Yes, the role requires embracing technology to promote online products and services while enhancing the customer journey.