FAQs
What is the pay rate for the Customer Service Team Leader position?
The pay rate is £13.05 per hour.
What qualities are you looking for in a Customer Service Team Leader?
We are looking for individuals who love talking and getting to know customers, can stay calm under pressure, and are eager to improve themselves and the shop.
Is experience in the betting industry required for this role?
No, experience in the betting industry is not required; we provide the necessary knowledge, and we believe that attitude is what truly counts.
What are some key responsibilities of the Customer Service Team Leader?
Key responsibilities include managing shop operations, taking and processing bets, maintaining shop presentation standards, and ensuring customer satisfaction.
What kind of support and benefits can I expect in this job?
Employees receive industry-leading pay rates, salary increases after 6 months, discounts on shares, maternity/paternity leave top-ups, company sick pay, free eye tests, and various other perks.
Are there opportunities for career progression within the company?
Yes, we strongly encourage career progression and provide endless opportunities for employees to map their journey and reach their career goals.
What type of training will I receive if hired?
We will provide you with the necessary training and knowledge about our products and services to ensure you can deliver an exceptional customer experience.
How does the company promote a positive working environment?
The company promotes a positive environment through team bonding activities, competitions with prizes, and ensuring a good work-life balance, including a Birthday Day off.
What support is available for employees' mental health?
We offer six free counseling sessions and 24/7 Employee Assistance Program (EAP) telephone support.
Will I have access to live sports while at work?
Yes, live sports are streamed in the shop, including horse racing, football, darts, and golf, allowing employees to enjoy sports while working.